State of Ohio

Desktop Support - Part-time (250004M4)

Organization

: Nursing Board

Agency Contact Name and Information: jfanell@nursing.ohio.gov

Unposting Date

: Jun 21, 2025, 3:59:00 AM

Work Location

:

AB Graham Building

8995 E Main St

Reynoldsburg 43068

Primary Location

: United States of America-OHIO-Licking County-Reynoldsburg

Compensation: $25.77

Schedule

: Part-time

Work Hours: 8:00a - 5:00p as directed

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill

: Information Technology

Technical Skills: Computer Literacy, Data Entry, Customer Service, Information Technology

Professional Skills: Attention to Detail, Collaboration, Listening, Problem Solving, Teamwork, Confidentiality

Primary Technology: Endpoint Customer Support

Agency Overview

The Ohio Board of Nursing (OBN) regulates more than 300,000 licenses and certificates. OBN licenses and regulates Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Advanced Practice Nurses (APRNs), Dialysis Technicians (DTs), Community Health Workers (CHWs) and Medication Aides (MA-Cs). OBN's top priorities are to efficiently license the nursing workforce and remove unsafe practitioners from practice in a timely manner to protect Ohio patients. Public protection is critical, as nursing touches virtually every citizen of Ohio.

Job Description

This is a PART-TIME position. Successful candidate will work NO MORE than 32 hours a week.

Duties Include:

• Provides support to Information System users and/or Information Technology (IT) specialists in adherence to established policies and procedures.
• Provides support and services to support Board staff. Creates and analyzes incident and problem tickets to ensure proper completion and assignment of incidents or service requests.
• Follows established policy and procedures for prioritization categorization.
• Follows escalation procedures established by the Board and Department of Administrative Services (DAS) Office of IT.
• Initiates first level resolution within confines of access and security authority, utilizing published processes and procedures.
• Follows up to ensure first level resolution within time limits prescribed by service level agreements (SLAs).
• Acts as liaison for services within the Board.
• Assists with on-boarding processes for new employees.
• Collaborates with other program areas by interfacing and utilizing other IT applications or platforms.
• Participates in and/or provides technical IT assistance related to projects, tasks and assignments.
• Generates enhancements for existing infrastructure, software or database systems in compliance with specifications and standards.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

6 months combined work experience in any combination of the following: computers &/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support.

• Or 2 courses in computer science or information systems.
• Or equivalent of minimum class qualifications for employment noted above.

Job Skills: Information Technology

Supplemental Information

Successful candidate will be required to pass a background check.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Read Full Description