Aspirus

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Health in Wausau, WI is seeking a SUPERVISOR- PATIENT SCHEDULING to join our PATIENT ACCESS SCHEDULING team!

Under general direction of the Manager of Patient Scheduling, the Supervisor of Patient Scheduling is responsible for day-to-day supervisory duties occurring within call center operations. This includes enforcing policies and procedures, monitoring the accuracy of appointment data, promoting a positive patient experience, and ensuring timely and efficient appointing of patients.

Supervisory duties also include ensuring appropriate staffing and productivity levels are met, providing day-to-day coaching and training, exercising independent judgement in hiring and corrective/disciplinary action, and reviewing performance.

HOURS: Full Time 1.0 FTE, 80 Hours Biweekly

Experience/Qualifications

• Bachelor’s degree and/or equivalent experience required.
• Three years’ experience in ambulatory operations or call center required
• Two years of related experience in a leadership role required
• Detailed knowledge of call center operations in a healthcare setting highly preferred
• Working knowledge of contact center software high preferred.
• Travel to local and regional sites with some overnight travel is required.

Employee Benefits

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one!
• Generous retirement plan with match available.
• Wellness program for employees and their families.

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

Click here to learn more.