Oklahoma State University

Campus

OSU-Stillwater

Contact Name & Email

Tim Whitley, tim.whitley@okstate.edu

Work Schedule

Mon - Fri, 8am - 5pm

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$16.00 - $22.12

Priority Application Date

For full consideration, please apply by June 16, 2025. Resumes will be accepted until position is filled.

Special Instructions to Applicants

Please attach a resume, cover letter and list of references.

OSU offers a generous benefits package for continuous, regular positions, including but not limited to health, life, and retirement benefits, paid leave, and 13 paid holidays per year. Other benefits include employee and dependent tuition waivers, free gym memberships, a free, confidential employee assistance program, and much, much more!

About this Position

As part of the IT Technology Support Team, the IT Technical Support Specialist resolves any tech related customer issues and documents all customer service requests thoroughly. This includes working with the needed IT groups to resolve issues and to implement effective solutions to meet the customer’s needs.The position assists customers on an on-going basis and is tasked with being available for immediate response to urgent customer needs. This includes working in a proactive manner with customers to develop long-term strategies for the efficient and effective use of all IT related services.Technology Support team members are assigned service topics, document solutions regarding those topics and are responsible for the quality of information contained within the documentation. This includes the analyzing of documented incidents for trends and updating associated documentation as needed.This position may be required to be in an on-call/standby status for after hours and weekend emergencies. Must be able to lift at least 50 pounds.

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)
• Four years of related experience or High School/GED and two years post-secondary education and two years related experience.
• Skills, Proficiencies, and/or Knowledge: Excellent verbal and written communications skills.

Preferred Qualifications

• Bachelor's IT or Communication
• Two or more years of technical writing experience.
• Certifications, Registrations, and/or Licenses: Professional Technical Certifications (A+, ITIL, HDI or others approved by management)
• Skills, Proficiencies, and/or Knowledge: Excellent working knowledge of Windows, Mac, Android and iOS operating systems.Experience with OSU systems or other institutional knowledge.Experience with technical support environments, including incident management systems.Extensive technical knowledge regarding computer operations, including proficiency in troubleshooting and repairing hardware and software issues.Good interpersonal skills and analytic skills in problem solving.High degree of critical thinking and customer service skills.Ability to work well under stressful conditions.