Workday

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About the Team

Workday Customer Success ensures that our customers achieve maximum value from Workday. We provide outstanding experiences across the lifecycle by focussing on customer outcomes and improving adoption of our products.

About the Role

The Customer Success Operations Analyst will support regional leadership by monitoring business intelligence data and performing analysis to uncover patterns and trends that impact Customer Success performance. You will support a predictable rhythm of the business by helping teams stay informed and adaptable to emerging insights.

You are analytical and detailed, able to quickly recognize anomalies and synthesize findings into recommendations that support operational decision-making. The role is passionate about near-term business needs while laying the groundwork for deeper strategic analysis over time.

We are a high-impact team at Workday and this role requires a “roll-up-your-sleeves” approach and the ability to “get things done”!

Key Responsibilities

• Monitor customer and operational data to support regional Customer Success teams in identifying focus areas and tracking progress against key objectives.
• Help remove operational friction by analyzing common problems and supporting process improvements that enhance team efficiency.
• Assist in evaluating business performance by identifying emerging trends and providing input that supports timely decision-making.
• Perform simple financial or value analysis to illustrate customer impact and internal efficiency gains.
• Support analysis related to account segmentation, team capacity, or performance indicators to inform portfolio planning.
• Perform structured data reviews and develop recommendations that improve insight into operational health.

About You

Basic Qualifications

• 3+ years of experience developing business intelligence reports and generating insights using tools such as Tableau, Sigma, or writing queries in SQL within data warehousing environments.
• 3+ years of experience analyzing Customer Success metrics (e.g., adoption, retention, NPS, health scores) and supporting CS strategies through business insights and reporting.
• 3+ years of hands-on experience with Salesforce.

Other Qualifications

• Proficiency with Salesforce, Gainsight, and Tableau is highly recommended.
• Experience identifying business needs and applying strong qualitative and quantitative analytical problem solving.
• Experience working with Leaders to identify key opportunities to develop and enhance business strategies.
• Knowledge of statistics, probability, data science, basic machine learning techniques, and computation.
• Experience building content to communicate a coherent narrative tailored it different audiences.
• Ability to switch priorities and adapt in a fast-paced environment.

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!