BT Group

Recruiter: Jordan Bray

Hiring Manager: Emerson Maxim

Career Grade: TM

Location: , Birmingham

Salary: £30,070 + 30% On Target Bonus

Why this job matters:

The role involves winning new business, meeting Sales Order Value & Product Volume, targets while maintaining the high standards the BT Brand has established. The market is small business 0-49 Employees. Sales opportunities are generated from an outbound dialler campaign, some sales leads and inbound calls. The role holder will handle customer inquiries promptly and accurately, following established Sales methods and procedures.

What you’ll be doing:

• Determination to work hard and succeed in a challenging environment
• Understand BT’s products and services to effectively meet customer needs and acquire new clients.
• Make outbound cold calls to attract new customers in the 0-49 employee segment.
• Sell BT & EE’s standard products, including mobile, connectivity, and IP voice, and potentially across multiple product areas to meet customer needs.
• Build and maintain strong, profitable relationships with key contacts and decision-makers.
• Follow BT’s sales processes to retain and grow business, including effective questioning and account management.
• Achieve targets and KPIs in a target-driven, customer-facing environment, including customer contact, pipeline health, and revenue growth.
• Keep sales tools and systems updated with accurate customer information, ensuring GDPR compliance.
• Identify and pursue new business and growth opportunities within the account base.

What we would like to see on your CV:

• Previous sales experience is a plus, but a strong willingness to learn and ambition are highly valued.
• Consistently meets or exceeds targets
• Comfortable using IT systems, databases, email, and tools like Teams.
• Clearly conveys messages and influences others effectively, both in writing and verbally.
• Understands how to address customer needs, set expectations, and provide solutions.

The skills you’ll need:

• Highly self-motivated
• Target driven
• Results focused
• Ambitious
• Excellent telephone manner

Here are some of the great benefits we offer:

• Up to 30% bonus based on target
• BT Pension scheme with a minimum 5% employee contribution and 10% BT contribution
• Direct share scheme
• Exclusive discounts on BT broadband packages
• 50% off EE mobile plans and SIM-only plans, plus 50% discount for friends and family
• Support for working parents, including paid maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan and other benefits like dental insurance and gym membership
• 25 days annual leave (plus bank holidays), increasing with service, with an option to buy extra holiday
• Volunteering days to support your local community

Our working model: BT have moved to a hybrid working model - you can work from home certain parts of the week as per the SMART working model, however operationally you will be required to work five days a week until you meet operational standards