Company Overview and Culture

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.

Role: Sr. Cloud DBA Specialist - Global Technology -Platforms

Location: Must be based in Eastern US Time Zone (Remote)

About EXL: EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning methodologies, that integrate advanced analytics, data management, digital, BPO, consulting, industry best practices and technology platforms, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 60,000+ professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), Latin America, Australia and South Africa.

Overview:

The DBA Specialist role requires a highly competent and motivated individual who wants to leverage his/her technical abilities to grow his/her professional career. This role requires hands-on service-oriented mentality, database management, troubleshooting, incident resolution, and a focus on managing and resolving issues in alignment with SLAs. Additional responsibilities include establishing and maintaining communication with customers, initiating and performing changes on production and non-production systems, and proactively escalating issues that cannot be resolved within the established timeframes. Excellent Critical Thinking, Analytical skills, time management skills, communication skills, ability to prioritize and multi task, ability to routinely make effective and timely decisions in alignment with departmental direction are required.

Responsibilities:

• Working in team environment to properly support critical and non-production databases in multi-tenant, high-stress environments.
• Working with supported applications Installation, Configuration, Management, and Monitoring of databases in a SOX and PHI compliant environment
• Performance Optimization, SQL Optimization, Troubleshooting
• Data Modeling, Mirroring, Database Security and Audit Compliance
• Scripting, Standardization, and Automation
• Specification of server hardware, software, and configurations necessary for running databases in an optimal manner
• Installation, configuration, and integration of third-party applications and tools as needed
• Development of procedures for automated monitoring and proactive intervention, preventing customer impact
• Research and recommendations on database products, services, protocols and standards
• Control and monitoring of user access to databases and regulatory and security compliance
• Engagement and collaboration with application service owners and technical leads to ensure project and service deliverables are met
• Sharing database expertise with project teams to maximize system availability, efficiency, and security
• Working with development teams and 3rd party vendors throughout the development life cycle regarding optimal use of database resources and features
• Design, build, testing, and deployment of database solutions for projects
• Understanding, adoption, and adherence to IT Service Management standards in an ITIL framework, including incident management, release management, change management, and quality assurance standards
• Providing ownership on database related problems; problem resolution, and root cause analysis.
• Responsible for opening, managing, escalating and resolving support requests with Oracle, Microsoft, and other vendors
• Assisting vendor support services and IT team members to quickly resolve problems
• Monitor and analyze database performance and continually improve to optimize performance
• Resolving production problems in a timely manner, including off hours and weekend support when necessary
• Providing 24x7 Including Weekend Support if necessary and participate in on-call rotation
• Understanding backup strategy and performing on demand backups and restores
• Developing new backup and recovery processes that leverage new techniques and technology
• Scripting and automating solutions using C-Shell, Powershell, Shell, T-SQL, PL/SQL, Perl …etc.
• Learning and staying current on industry trends and standards, features and functionality of all databases supported by the team

Qualification & Experience:

Education: 4-year degree in computer science or related field or equivalent experience or more.

Minimum Requirements: 8+ years relevant experience managing, supporting, tuning, & troubleshooting Oracle and Linux Infrastructure.

Critical Skills :

• Oracle : (Must Haves)
• Hands on Experience on Oracle Single Instance/RAC, Multitenant, and Active Data Guard
• Hands on Experience administering databases in Versions of Oracle 19c (Installations, Patching, Upgrades)
• Hands on Experience in Performance Tuning in SQL and PL/SQL (Coding and Managing)
• Hands on Experience on managing large sized database (~more than 50 TB)
• Strong knowledge of Oracle Architecture and Concepts
• Strong knowledge of Oracle backup and recovery scenarios with and without using RMAN
• Hands On experience in Managing Oracle Enterprise Manager 13c & above & other utilities like Toad
• Strong knowledge of Linux administration experience is a must and a plus.
• Good Knowledge of Fundamentals (Crontab, Architecture, Etc.) & Experience in writing scripting in Linux Shell scripts
• Good Knowledge of AWS and S3 Buckets, File Share and Transfers.
• Must be a team player and available to support work when required.

Additional Skills

• Knowledge of Other RDBMS such as SQL Server, Postgres, Mongo-DB and Plus
• Knowledge and Experience in Cloud Tech like AWS, Azure, Snowflake and Databricks.
• Good problem-solving skills and work independently and must have ability to work as a team.
• Demonstrated experience with compliance management, including supporting audit activities, vulnerability management, and other security needs
• Strategic thinker balanced with a grasp of details and Must Have Ability to Work with other Team Members.
• Open minded, Innovative and leading-edge “change the way the world works” perspective
• Experience working along with development and product management teams

EEO/Minorities/Females/Vets/Disabilities

To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits

Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.

Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.

Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.

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