Call Center Agent

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Located in Vancouver, WA

Salary: $21

Customer Support

Our client is a top of the line baby products manufacturer located in downtown Vancouver, WA. They supply strollers, car seats, playpens and more to stores like Nordstrom and high end boutiques all over the globe.

This team of highly motivated and innovative people are looking for additional team members to grow the relationships with their customers. The primary role of this job would be to learn about the products inside and out, and be able to help customers troubleshoot and order according to their specific needs. These customers pay top dollar for the best products on the market and our client wants a candidate that cares about the quality of their brand and will be able to satisfy every customer's needs!

This is a career opportunity with unlimited potential for growth. This company makes hiring decisions with the idea that their employees will grow with their company and invest in the long term. If you are looking for a career in the ever growing baby industry, this could be your opportunity!

Schedules:

(Schedule flexibility is required and expected and the ability to work overtime as business needs warrant may include nights and weekends.)

Early- 5am-1:30pm

Mid- 5:30am-2pm

Late- 8am-4:30pm

Pay: Starting pay is $18/ hour with potential to make $22 within your first year of work.

Duties:

  • Develops deep product knowledge, communicating at a product expert level
  • Takes ownership of consumer issues; troubleshoots and sees them through to resolution. This includes helping consumers at time over Zoom and taking time to educate them on NUNA products
  • Captures, reports, and maintains meticulously accurate consumer feedback and communications into Company's CRM, timely and efficiently for record keeping

Experience:

  • 1-3 years customer service (required)
  • 1 year call center experience (required)
  • 1 year experience using live chat platform

Skills:

  • Use of a headset
  • Familiar with ERP/ SAP
  • Types 60+ WPM
  • Advanced experience with Social media platforms; Facebook, Instagram, Twittewr,etc.
  • Ability to troubleshoot problems quickly
  • Team player

Qualities:

  • People person
  • Self motivated
  • Takes initiative
  • Personable/ Friendly
  • Professional

Associate Benefits

While working for Express, our associates can also become eligible for a variety of benefits*:

  • Referral bonuses - $100 per employee referred after 80 hours worked.
  • Medical plan
  • Dental plan
  • Vision/eyewear plan
  • Prescription drug reimbursement
  • Short-term disability
  • Direct deposit
  • Sick Pay
  • 401(k) retirement savings plan
  • Life insurance
  • For more information about our benefits, visit https://www.expresspros.com/Job-Seekers/Employee-Benefits/Default.aspx

Apply online or at our office:

Express Employment Professionals can help you find the job that is a good fit for your needs and abilities! You’ll never pay a fee for our services and support. Take the first step toward your success. Apply with Express today!

Check out our job board for all of our current job openings!

https://www.expresspros.com/VancouverWA/Job-Openings.aspx

Express Office: Vancouver

2612 Northeast 114th Avenue

Suite 2

Vancouver, WA 98684

Email us

Apply Now

Call Center Agent

Share

Located in Vancouver, WA

Salary: $21

Customer Support

Our client is a top of the line baby products manufacturer located in downtown Vancouver, WA. They supply strollers, car seats, playpens and more to stores like Nordstrom and high end boutiques all over the globe.

This team of highly motivated and innovative people are looking for additional team members to grow the relationships with their customers. The primary role of this job would be to learn about the products inside and out, and be able to help customers troubleshoot and order according to their specific needs. These customers pay top dollar for the best products on the market and our client wants a candidate that cares about the quality of their brand and will be able to satisfy every customer's needs!

This is a career opportunity with unlimited potential for growth. This company makes hiring decisions with the idea that their employees will grow with their company and invest in the long term. If you are looking for a career in the ever growing baby industry, this could be your opportunity!

Schedules:

(Schedule flexibility is required and expected and the ability to work overtime as business needs warrant may include nights and weekends.)

Early- 5am-1:30pm

Mid- 5:30am-2pm

Late- 8am-4:30pm

Pay: Starting pay is $18/ hour with potential to make $22 within your first year of work.

Duties:

  • Develops deep product knowledge, communicating at a product expert level
  • Takes ownership of consumer issues; troubleshoots and sees them through to resolution. This includes helping consumers at time over Zoom and taking time to educate them on NUNA products
  • Captures, reports, and maintains meticulously accurate consumer feedback and communications into Company's CRM, timely and efficiently for record keeping

Experience:

  • 1-3 years customer service (required)
  • 1 year call center experience (required)
  • 1 year experience using live chat platform

Skills:

  • Use of a headset
  • Familiar with ERP/ SAP
  • Types 60+ WPM
  • Advanced experience with Social media platforms; Facebook, Instagram, Twittewr,etc.
  • Ability to troubleshoot problems quickly
  • Team player

Qualities:

  • People person
  • Self motivated
  • Takes initiative
  • Personable/ Friendly
  • Professional

Associate Benefits

While working for Express, our associates can also become eligible for a variety of benefits*:

  • Referral bonuses - $100 per employee referred after 80 hours worked.
  • Medical plan
  • Dental plan
  • Vision/eyewear plan
  • Prescription drug reimbursement
  • Short-term disability
  • Direct deposit
  • Sick Pay
  • 401(k) retirement savings plan
  • Life insurance
  • For more information about our benefits, visit https://www.expresspros.com/Job-Seekers/Employee-Benefits/Default.aspx

Apply online or at our office:

Express Employment Professionals can help you find the job that is a good fit for your needs and abilities! You’ll never pay a fee for our services and support. Take the first step toward your success. Apply with Express today!

Check out our job board for all of our current job openings!

https://www.expresspros.com/VancouverWA/Job-Openings.aspx

Express Office: Vancouver

2612 Northeast 114th Avenue

Suite 2

Vancouver, WA 98684

Email us

Apply Now

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