American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role with Enterprise Cloud Engineering organization?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

American Express Enterprise Cloud Engineering provides a comprehensive platform that enables business critical applications to have Faster Time-to-Market by leveraging public cloud capabilities. American Express is embarking on an exciting Hybrid Cloud transformation journey and is in search of an innovative and critical thinking engineers to build our Hybrid Cloud Platform. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative payment products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team. You will contribute to a rock star start-up engineering team which will deliver the next generation auto-scaled, Highly Available, hybrid cloud enterprise application platform (PaaS) for the mission critical delivery transformation, modernization and M&A initiatives.

This position is part of the Enterprise Cloud foundation Engineering team.

In this Senior Engineering Manager role, you will be responsible for leading a talented team of Colleagues and Contractors who are responsible for building scalable, secure, and highly available Cloud foundational Services in OnPrem and Public Clouds to enable Cloud platforms like Enterprise Datalake, GenAI, PaaS, and DBaaS.

Your primary responsibilities will be to manage and lead the development of Cloud Services to enhance the developer experience ithin our American Express Hybrid Cloud platform, with a focus on people leadership, architecture, fully DevSecOps lifecycle. Driving and improving Level 3 engineering support and customer consultancy for all the team’s services make up the additional responsibilities of this role.

Minimum Qualifications

Technical Leadership

• Experience in building highly available and scalable Cloud offerings that will be consumed by applications running in our GCP Public Cloud environment.
• You are a subject matter expert on our Public Cloud integration and services for AWS, GCP and Azure
• Having a deep understanding of Public Cloud Principles and container-based platforms like GKE, Docker, Kubernetes, and Redhat Openshift to support our customer’s use of Cloud Services.
• Drive the tools and automation to get best developer experience for cloud service consumption.
• Strong technical background to make informed decisions, guide teams and challenge technical approaches.
• Drive M&A integration and adaption in Public Clouds
• Perform hands-on evaluations before we scale up the adoption of cloud platforms/tools to high-risk apps
• Ability to break down complex technical concepts into something understandable for non-technical stakeholders.
• Develop automation to bring visibility and control around cloud resources to enable effective Cloud Cost Management
• Using Data to inform decisions and staying grounded in facts.
• Drive design and delivery of enterprise tools integration into Hybrid foundations like Compute, Network, Storage, Observability, ITSM, etc.

Leadership

• People Leader to Cloud foundations Engineering scrum teams, including B30 colleagues and contractors, dotted line leadership to B35 colleagues in scrum team(s).
• Promote, empower, and practice servant-leadership.
• Drives the team’s technical improvements and roadmap.
• Strategic mindset to align the engineering team’s goals with Company’s long-term goals
• Keeps an eye on industry trends and encourages forward-thinking and continuous improvement.
• Prioritizes projects that yield most value for the Organization while considering technical debt and scalability.
• Encourages diverse viewpoints and creates culture where all voices are heard and valued.
• Takes accountability for the technical maturity of the team.
• Mentor and guide team members to success; identify strengths and areas for growth in direct reports and guides them to grow in their careers while being more productive on the team
• Nurture an environment of continuous engineering improvement through mentoring, feedback, and metrics
• Working with Engineering Director to hire top talent for the team

Preferred Qualifications

• Overall 10+ years of Technology industry experience with 3-5 Years of Public Cloud engineering experience
• 5 + years of experience with Infrastructure automation tools Terraform, Sentinel and GCP native deployment and policy system, with a focus on IaC and immutable infrastructure
• 5+ years of experience in one of major programming languages– Java, Ruby, Python, Go in automating cloud infrastructure.
• Strong experience on GCP architecture, cloud fundamentals on compute, network, storage, and security to ensure high availability while ensuring the highest level of security, compliance, and visibility
• Experience working within an Agile led team for rapid and continuous development of products.
• Expertise in Cloud native services at a very large scale with high availability and Disaster Recovery implementations
• Experience in building self-service products with infrastructure automation tools and framework
• Experience with observability tools such as Prometheus, Splunk, ELK, Dynatrace, Stack driver, cloud watch and cloud trail
• Strong working knowledge of virtualization management in VMware and infra automation using VMware API’s
• Experience in enabling cloud service catalog and cost management
• Bachelor’s degree in computer science, Computer Engineering, or equivalent work experience
• Passion for People Leadership, engineering mentorship and team growth
• Passion for learning new technologies, particularly in the cloud computing infrastructure area.
• Hybrid (private to public) cloud integration experience and certifications are highly preferred

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.