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Job Title:

Operations Manager

Department:

Student Life | Dining Services

Job Description

Manages a multiple-shift regional dining services operation located on the Wooster campus. The unit may have multiple styles of service including; traditional cafeteria, grab & go service, retail, c-store or catering. The operation serves residents, faculty and staff; Supervises staff and student employees. Administers personnel functions including hiring, supervision and performance management; manages all aspects of operation including training & development, forecasting, procurement, production, service and customer relations; leads and fosters a team of staff, in a diversity-valued organization, to serve and support customers in the university environment; ensures that meals are served on time and in accordance with prescribed standards; oversees compliance with computerized food management and access systems; evaluates and assists in developing policies, procedures and services throughout the Dining Services department. Must be available to work some weekends, nights and holidays.

Minimum Education Required

Bachelor's Level Degree or equivalent combination of education and experience

Qualifications

Required:

Bachelors degree in Hospitality or Restaurant Management or related area or an equivalent combination of education and experience in food service

• Basic knowledge of computers & Microsoft Office Suite
• Knowledge of ServSafe or other food safety program
• 3 years of experience in food service
• 3 years of experience with and ability to calculate food, labor and supplies cost
• 3 years of management supervision
• 3 years of experience in using a computerized food management system, POS system and scheduling system
• 3 years demonstrated experience in customer service management

Desired:

• 4-8 years of relevant experience in managing high-volume food operations
• Experience with multi-unit management & operations containing multiple different service styles
• Experience managing in a unionized environment
• 4-8 years of experience in developing teams of managers & full-time employees, coaching staff, & performance management
• Proficiency in the Microsoft Office Suite
• Experience with food service software (e.g., Jamix, GrubHub, Nutrislice)
• Experience with HR management & scheduling software (e.g., Workday, SubItUp)
• 4-8 years of experience with Hazard Analysis and Critical Control Point (HACCP) standards
• ServSafe Manager (ODH Level 2) certification or equivalent.

Additional Information:

Location:

Skou Hall (0643)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.