Aviva

Motor Claims Handler - Hybrid working - Maxim Business Park

Our standard fulltime contracts are for 35 hours per week (with options for part time working - 24 hours minimum over 4 days)

35-hour shift pattern between 9am - 5pm Monday - Friday

Salary ranges from £25,100 to £28,500 depending on hours worked and experience.

Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we’d love to hear from you.

A bit about the job:

Your role will be to support our customers through the journey of making a motor claim. You could be taking the First Notification of Loss, gathering the right and relevant information to create a new claim, or you could be supporting them with provision of a replacement vehicle or providing an update on their vehicle repairs.

Across Aviva Zero, you need to work proactively to ensure we minimise the inconvenience to our customers daily lives. You will need to juggle multiple tasks at pace, utilising a range of digital systems, and be comfortable making quick decisions to get the right outcome for our customers.

Skills and experience we’re looking for:

• Minimum of 5 GCSEs/National 5s at grade A to C (Grades 4 – 9 from 2017) with two of those being in Maths and English.
• Excellent communication both written and oral together with questioning skills.
• Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities.
• Team player mentality, with a willingness to learn and help others out.
• Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first.
• Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers’ journey.
• Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.
• No previous claims or insurance experience is required as full training will be provided.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary is £25,100 to £28,500 depending on location, skills, experience, and qualifications
• Part time working patterns and flexible working options can also be considered Career Progression Model
• Hybrid working model – mix of working from home and in the office. Office based at Maxim Business Park.
• Free bus service that runs from Glasgow city centre, East Kilbride, Hamilton & Motherwell, East Dumbartonshire to Maxim Business Park Eurocentral.
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to noemi.pers@aviva.com