Meet Us: King Arthur Baking Company is an award-winning, audience-leading baking company with a strategic vision to be the resource for baking education and inspiration. Through traditional and new media, in-person and virtual education, we strive to be a leader in helping novice and expert bakers alike. We're not going anywhere - we've been part of the family since 1790. We work to build stronger communities and increase access and the connection to real foods. We take pride in our responsible sourcing and our "never bleached" guarantee. And we work closely with farmers, millers, and suppliers in a continued commitment toward sustainability. Our wheat flour is grown and milled right here in the United States. Flour this good uses only the purest ingredients, free from GMOs. As a founding B Corporation, we are committed to using the power of business as a force for social and environmental good. We believe every employee's contributions make our company what it is: vibrant, successful, and committed to spreading the joy of baking. We are a welcoming and inclusive 100% employee-owned company.
The Position: Information Technology (IT) Technician is responsible for overseeing the technical operations within King Arthur Baking, ensuring the smooth functioning of IT systems and infrastructure. This role involves troubleshooting technical issues, implementing new technologies, and providing guidance to less experienced IT staff members. You will work closely with various departments to understand their technological needs and develop solutions to improve efficiency and effectiveness.
The Benefits: Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(K) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.
Reports to: IT Support Supervisor
Location: White River Junction, VT, onsite 2-4 days per week
Essential Duties and Responsibilities
- Provides maintenance support and repairs on desktop computer systems and network servers; installs operating system upgrades; configures system software; monitors hardware and software performance; maintains a current backup of all system information; builds and assembles personal computers.
- Provide support to assist in the maintenance of servers and networking equipment including routers, switches, printers, and storage systems as requested by the Network Administrator.
- Configures, administers, and supports business and enterprise applications.
- Configures and documents and distributes new equipment and software to users; maintains records, including a complete and updated inventory of all computer equipment, data communication equipment, and network software versions.
- Assists in providing end user training for equipment and software within scope of network operations.
- Maintains knowledge related to technical advances in desktop hardware and software equipment. Researches and evaluates various hardware and software technologies; assists with analysis and recommendation of hardware/software solutions.
- Serve as a team lead by mentoring junior Technology Technicians, assisting in the development of work plans, procedures, and schedules, participating in the evaluation of staff.
- Order supplies and equipment for projects; maintain records of purchase orders and may assist in developing budget figures for the division as required.
- On-call: Participates in 24/7 on call rotation
Experience and Education
- 5-7 years of relevant experience in IT support or a related field. This experience should involve progressively increasing responsibilities and leadership roles.
- Relevant certifications such as CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft Certified Systems Engineer (MCSE) preferred. Equivalent combination of professional certifications, technical training, and hands-on experience in Computer Science, Information Technology, or a related field will also be considered.
- Experience leading IT projects, such as system upgrades, migrations, or deployments, is often necessary for this position.
- We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role.
Competencies
- Technology Skills: Strong proficiency in troubleshooting hardware, software, and network issues is essential. Experience with a variety of operating systems (Windows, macOS, Linux), networking protocols, and IT infrastructure components (servers, routers, switches) is usually required.
- Leadership and Mentoring: Possess strong leadership qualities, including the ability to delegate tasks, provide constructive feedback, and foster a collaborative team environment. Effective communication skills are essential for conveying technical concepts and instructions clearly to team members.
- Problem-Solving and Decision-Making: Be adept at analyzing problems, identifying root causes, and developing innovative solutions to address issues effectively. Make informed decisions regarding IT infrastructure, resource allocation, and technology investments to support business objectives.
- Project Management: Possess project management skills to plan, execute, and monitor projects within scope, budget, and timeline constraints. This includes defining project objectives, coordinating resources, managing risks, and communicating progress to stakeholders.
- Continuous Learning and Adaptability: Stay updated on emerging technologies, trends, and best practices. Demonstrate a commitment to continuous learning, seeking out opportunities for professional development and skill enhancement. Additionally, be adaptable to change, readily adjusting to new technologies, workflows, and organizational requirements to support business innovation and growth.
Success Factors
- Genuine enthusiasm for King Arthur’s mission and products and a commitment to living our values.
- Should be community minded and willing to get involved and volunteer.
Physical Requirements/Work Environment/Safety
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements
- Sitting – Frequently required to sit for extended periods while working at a computer.
- Standing/Walking – Occasionally required to stand or walk to assist staff, access equipment, or attend meetings.
- Manual Dexterity – Must be able to use hands and fingers to operate computer hardware, tools, or controls; frequent use of keyboard and mouse.
- Lifting/Carrying – Occasionally required to lift and/or move equipment or materials up to 50 pounds (e.g., computers, monitors, servers, printers).
- Visual Acuity – Must have close vision for working on computer screens and detecting details in cables, ports, and electronic components.
- Hearing and Speaking – Required to communicate effectively with internal customers and external vendors; must be able to hear and respond to inquiries and troubleshooting requests in person, over the phone, or via video call.
- Reaching/Bending – Occasionally required to reach, stoop, or bend to install, remove, or adjust IT equipment, particularly under desks or in server racks.
- Mobility – Must be able to move throughout the building(s) to provide on-site support when needed; may require occasional travel to other company locations
- Must be able to operate a vehicle for travel between local King Arthur buildings
Work environment
- Indoors, a normal office environment with little exposure to excessive noise, dust, or temperature changes.
Safety
- Understands that safety is the responsibility of everyone at the organization and is responsible for adhering to/providing work in a safe and ergonomic manner, identifying unsafe conditions and correcting conditions immediately or reporting them promptly.
- Participates in safety and compliance training and safety and health programs.
Other Duties
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
It is the responsibility of every employee to contribute to a positive and safe work environment through cooperative and professional interactions with co-workers, customers, and vendors. As a proud Benefit Corporation, King Arthur Baking expects our employees to adhere to company-wide green norms and remain educated on company impact campaigns.
There's room at our table for you! Apply today.
Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.
- Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.
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