Watsco

Duties and Responsibilities:

• Business Requirements Gathering: Collaborate with stakeholders to gather and document business requirements for Salesforce implementation.
• Process Analysis: Analyze current business processes and identify opportunities for improvement.
• Configuration and Testing: Configure and test Salesforce solutions, ensuring they meet business requirements.
• User Adoption and Training: Develop and deliver training programs to ensure user adoption and proficiency with Salesforce.
• Project Management: Assist with project management activities, including project planning, status reporting, and issue resolution.
• Collaboration: Collaborate with cross-functional teams, including sales, marketing, and the technology teams.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems or other related discipline (or equivalent work experience)
• Salesforce Experience: 2+ years of experience with Salesforce, preferably with a focus on process improvement.
• Business Analysis: 3+ years of experience in business analysis, process improvement, or a related field.
• Communication: Excellent communication and interpersonal skills
• Analytical Skills: Strong analytical and problem-solving skills.
• Project Management: Experience with project management methodologies, such as Agile.
• Strong customer service skills and the ability to handle high pressure situations.
• Ability to design, analyze, measure, and improve processes, and continuously monitor for effectiveness.
• HVAC Industry Experience: Experience working in the HVAC industry or similar field a plus.

Preferred Qualifications

Education/Experience-4 Year /Bachelor’s degree in Computer Science,

Information Systems or other related.

2+ years of experience with Salesforce, preferably with a focus on process improvement.

• 3+ years of experience in business analysis, process improvement, or a related field.

Work Schedule: The office setting follows a hybrid schedule, with 2 days in the office.

Physical Demands

Demand Frequency

Sedentary – Lifting 0-10 pounds Occasional

Light Lifting – 10-20 pounds Never

Moderate Lifting – 20 to 50 pounds Never

Heavy Lifting – 50 to 100 pounds Never

Pulling/Pushing, Carrying Never

Reaching or working above shoulder Never

Walking Occasional

Standing Occasional

Sitting Constant

Stooping Never

Kneeling Never

Repeated Bending Never

Climbing Never

Desk Work/Computer use/Telephone use Constant

Operating a motor vehicle Never

Operating a commercial vehicle Never

Operating warehouse equipment, forklift, baseloid lift etc Never

Other – Talk, Drive, visit customers etc. Occasional

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.