GSK

As part of R&D Regulatory Enablement, Veeva Center of Excellence, the Manager, Regulatory User Experience will lead user experience and learning design across both Regulatory and Veeva CoE initiatives. This role is central to delivering right-on-time learning by identifying critical user journeys, applying Jobs to be Done (JTBD) methodology, and translating user research into scalable learning experiences that drive change and system adoption across the R&D ecosystem.

Key Responsibilities:

• Lead UX and Learning Strategy Across Domains:
• Define and drive experience strategy across R&D Regulatory and Veeva CoE initiatives, ensuring learning and service design efforts align with real user needs and business outcomes.
• Apply JTBD and Journey Prioritisation:
• Utilise JTBD thinking to surface unmet needs, create archetypes, and prioritise key user journeys that enable timely, impactful learning experiences across R&D users.
• Plan and Execute User Research:
• Lead research activities to understand user behaviours, pain points, and motivations through interviews, data analysis, usability testing, and journey mapping.
• Create User-Centered Learning Solutions:
• Design intuitive, job-relevant learning experiences that support Veeva system rollouts and ongoing regulatory capability building. Develop prototypes, wireframes, and supporting materials.
• Advocate for User-Centric Culture:
• Promote UX and learning excellence by sharing case studies, running design workshops, and fostering collaboration across business and tech stakeholders.
• Measure and Demonstrate Impact:
• Apply qualitative and quantitative metrics to evaluate UX and learning performance. Use dashboards and analytics to drive continuous improvement and show value.
• Mentor and Collaborate:
• Guide and support colleagues across UX, learning, and change functions. Build capability across teams to scale human-centered design practices.
• Explore and Integrate Innovation:
• Stay on top of trends in AI, enterprise UX, and digital learning. Bring new thinking into the design of future-ready, user-driven solutions.

Basic Qualifications:

• 5+ years of experience in UX, Learning Experience Design, or a similar field
• Deep experience in user research, service design, and usability testing
• Strong grasp of Design Thinking and Jobs to be Done methodology
• Background in digital learning or user enablement strategies
• Analytical thinker with a creative approach to problem solving
• Effective communicator and collaborator in cross-functional teams
• Understanding of software design, delivery, and enterprise platforms
• Fluent English (C1 minimum)
• Self-starter with a curiosity-driven, adaptable mindset
• Familiarity with AI tools or concepts in UX/learning contexts

Nice to have Qualifications:

• Enterprise UX experience, particularly in platforms like Veeva Vault
• Experience in life sciences, healthcare, or regulated environments
• Proficiency with UX design and research tools (Figma, Miro, UXPin, etc.)
• Knowledge of organisational change and communications strategies

Benefits:

• Career at one of the leading global healthcare companies
• Attractive reward package (competitive salary, annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit
• Possibilities of development within the role and company’s structure
• Life insurance and pension plan
• Open and inclusive environment which is supportive and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic)
• Private medical package with additional preventive healthcare services for employees and their eligible counterparts
• Sports cards (Multisport)
• Personalized learning approach and external trainings
• Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)
• Supportive community and integration events
• Modern office with creative rooms, fresh fruits everyday
• Free car and bike parking, locker rooms and showers

#LI-GSK

G7

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/