Capilano University

Competition Number S181398P

Position Title Manager, Short-Term Accommodations

Position Number A99764

Employee Group Administrator

Position Status Regular Full-Time

Start Date

End Date (if applicable)

Department Squamish

Additional Notes

Location Squamish Valley

Working with us

Join us at the forefront of educational innovation as we embark on an exciting new journey in Squamish. Our state-of-the-art campus, nestled amidst the stunning mountains of the District of Squamish, is more than just a place of learning—it’s a community where imagination meets innovation.

At our newest campus, you will have the opportunity to contribute to an inclusive, progressive, and welcoming environment that offers a distinct university experience. Our 18-acre purpose-built campus is designed to inspire, featuring cutting-edge academic spaces, modern student housing, dynamic dining options, a comprehensive library, an athletic center, and expansive sports fields. This is your chance to be part of a collaborative effort that brings together students, faculty, and local partners to enhance knowledge and creativity in the Sea-to-Sky corridor.

Are you energized by the opportunity to be a part of a new era in education? Apply now and help shape the unique academic opportunities of our Squamish campus!

About the role

Reporting to Director, Student Housing & Food Services, and working closely with the AVP Squamish Office, the Manager, Short-Term Accommodations is responsible for the planning, coordination, and delivery of hotel-style accommodations utilizing the Lodges on Squamish campus. This role ensures a welcoming, professional, and high-quality guest experience for short-term visitors, conference attendees, external groups, and university-affiliated guests throughout the year. This position supports both the administrative and operational functions of the campus hotel and guest housing program, working closely with campus partners, housekeeping and facilities teams, and front-line student staff.

The Manager, Short-Term Accommodations is required to hire and oversee the team members who provide 24/7 on-call rotation coverage, while providing additional coverage and support as needed for CapU student housing facilities.

Illustrative Examples of Duties:

• Oversee Hotel & Guest Services Operations: Manage daily hotel-style accommodations including check-ins/outs, reservations, room readiness, guest services, issue resolution, and building maintenance in coordination with Facilities and private partners.
• Lead Occupancy & Revenue Management: Monitor and report on occupancy trends, handle applications and group contracts, and implement strategies to optimize revenue while ensuring guest satisfaction.
• Coordinate Reservations & Event Accommodations: Manage the hotel reservation system and coordinate accommodations for conferences, camps, and special events, including group bookings and summer housing.
• Develop Operational Procedures & Service Standards: Create and maintain SOPs, oversee front desk operations, ensure quality assurance in room services and cleaning protocols, and integrate guest services with campus amenities.
• Supervise and Support Staff: Provide leadership, hiring, training, coaching, and performance evaluation for the Student Housing Services team to ensure excellent service delivery and alignment with departmental goals.

Experience, competencies & qualifications

• Bachelor’s degree in business, education, psychology, hospitality management, tourism or another related field required. Master’s degree preferred.
• 5+ years of experience in the hospitality industry, with 2+ years of experience in hotel management, residence life management, or equivalent.
• Holds and continuously maintains a valid class 5 British Columbia driver’s license (to travel between off-campus housing and the North Vancouver campus).
• Formal training in crisis response and emergency management is considered an asset.

For more information

For more information, please see the complete job description.

Benefits

At Capilano University, we understand that there is more to life than work. That is why we offer comprehensive benefits and support to help you and your family live a balanced life. Take a sneak peak to see what it is like to work at Capilano University.

Days and Hours of Work

The job requires frequent irregular hours including extended workdays, attendance at evening and weekend meetings and programs, occasional travel, and work has sessional peaks and an annual cycle.

Bridge Period (if applicable)

Pay Group 10

Salary

The typical salary range for this role falls between $85,711– $114,281 per annum, commensurate with experience, education, and internal equity, with future opportunities for performance-based pay and career progression.

Additionally, we offer a comprehensive total rewards package, including a defined pension plan, employer paid benefit premiums, and more.

Union N/A

Job Open Date 06/09/2025

Job Close Date 06/30/2025

Open Until Filled No

Quick Link for Posting https://jobs-capilanou.peopleadmin.com/postings/8257

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