This is an ONSITE role located at 100 Throckmorton Street, Fort Worth, TX 76102

WHO YOU ARE:

• Are you a product thinker and doer — someone who takes initiative, is obsessed with delivering value to customers, and has a strong sense of accountability for outcomes?
• Do you know how to translate ambiguous ideas into clear product strategies and can balance customer empathy with data-driven decision-making?
• Are you a natural collaborator who enjoys working with cross-functional teams to create simple, impactful experiences for users?
• Are you unafraid to get into the details but always keep the big picture in mind?

ABOUT US:

Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We are an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

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RESPONSIBILITIES:

As a Product Manager/Owner–Merchant Services, you will take end-to-end ownership of a moderately complex product or a major feature within our merchant services offering. This role is ideal for someone who thrives at the intersection of business strategy, customer needs, and technology execution. You will be responsible for developing and executing the roadmap, driving product performance, and delivering measurable impact through deep collaboration with Product Development and cross-functional teams. You’ll represent the voice of our merchants, guiding the evolution of our product to meet market demand, maximize ROI, and achieve excellence in product delivery.

• Own end-to-end accountability for a low to moderately complex product or a significant or complex feature of a product.
• Develop and manage product roadmap, backlog, and driving performance against KPIs (financial and non-financial)
• Provide clear guidance to Product Management and Development on customer needs and expected outcomes
• Work with Product Development to manage delivery in line with priorities
• Engage key stakeholders across the business to ensure product success
• Responsible for overall product strategy and P&L, balancing investments (money, time, people) in short‐term tactical product improvements with long‐term strategic product investments to maximize ROI
• Evaluate product performance, solicit feedback, integrate the voice of the customer into the product roadmap, and gather and present customer insights
• Define, drive, and monitor product KPIs across the business
• Engage with Product Development to guide the team and ensure business needs are met
• Collaborate with Product Development for roll out and release

BASIC QUALIFICATIONS: (Required)

• Bachelor's degree AND 2 years relevant experience; OR HS/GED AND 6 years relevant experience
• Technical understanding of product and customer requirements
• Successful track record in product development and product lifecycle management for multiple products lines
• Experience developing, presenting and launching product lines
• Experience collecting quantitative product data and metrics to under user behavior and discovering/evaluating product opportunities
• Knowledge of major product lines and potential applications
• Ability to perform quality assurance controls on product to drive product evolution
• Experience in Team Development and Motivation
• Experience with Financial Acumen
• Must be 18 years of age or older

PREFERRED QUALIFICATIONS: (Desired but not required)

• Bachelor's Degree in Marketing or Business Management
• 2 years of experience in Product Management
• Digital IQ and Technology Translator

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.