This is an ONSITE opportunity at 100 Throckmorton Street, Fort Worth, TX 76102

WHO YOU ARE:

Are you a strategic and technical leader who thrives at the intersection of technology, operations, and client experience? Do you see complexity as an opportunity to create clarity, and your expertise in implementation, solutions, and cross-functional collaboration allows you to deliver seamless results at scale? Are comfortable guiding a technical team through an API integration as you are presenting a roadmap to executive leadership? Do you anticipate customer needs, think 3 steps ahead, and inspire your team to not just meet KPIs, but to set the standard for what best-in-class implementation should look like?

ABOUT US:

Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We are an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

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RESPONSIBILITIES:

Be part of building what’s next. Join Deluxe and take the lead in transforming how partners integrate, launch, and scale in the digital payments ecosystem. The Sr. Director, Gateway Implementation will oversee cross functional teams partnering with integrated customers to drive completion of various integrations.

• Establish best practices for API adoption, integration roadmaps, and departmental KPIs
• Drive strategic initiatives within Gateway Implementation and in coordination with other disciplines, set deadlines, assign responsibilities, and monitor and summarize progress so projects are delivered on-time and within scope
• Capable of staffing, structuring, and maintaining a productive team of highly skilled employees
• Ensure objectives regarding productivity and KPIs are achieved
• Cultivate in-depth relationships with integrated partners, interpret their payment needs, anticipate their future needs, and solutioning of products accordingly to provide streamlined onboarding and client support experience
• Responsible for thought leadership regarding partner interaction, developer portal experiences, API adoption across products, and sales solutioning

BASIC QUALIFICATIONS: (Required)

• Bachelor’s Degree in Business or a related field or equivalent experience
• 10 years of experience in implementation within Merchant services
• 6 years of experience as engineer and solutioning consultant
• 3 years of experience in implementation management
• Must be 18 years of age or older

PREFERRED QUALIFICATIONS: (Desired but not required)

• Prior experience in implementation solutioning and developing implementation roadmaps
• Proven leadership and coaching skills to build a rapport with subordinates
• Excellent organization, communication and time management skills

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.