State of Illinois

Job Requisition ID: 47625

Opening Date: 06/13/2025

Closing Date: 06/27/2025

Agency: Department of Human Services

Class Title: HUMAN SERVICES CASEWORK MANAGER - 19788

Skill Option: None

Bilingual Option: Spanish

Salary: Anticipated Salary (Effective 7/1/25) $6,589-$9,541/month ($79,068-$114,492/year) + bilingual pay

Job Type: Salaried

Category: Full Time

County: DuPage

Number of Vacancies: 1

Bargaining Unit Code: RC062

Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Family & Community Services is seeking to hire an energetic and detail-oriented manager to supervise staff in the DuPage Family and Community Resource Center. The position supervises and administers the activities of professional and technical staff providing the full range of social and welfare casework services to applicants or recipients of public assistance. The Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Essential Function

• Serves as a Casework Manager for the Division of Family and Community Services (FCS).
• Serves as a working supervisor.
• Provides training and technical assistance to assigned staff.
• Reviews and evaluates reports of casework activities.
• Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.
• Establishes and maintains effective public relations with employers and community partners in the local area served.
• Implements and interprets new initiatives related to welfare policy.
• Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years college with courses in social science or business.
• Requires two (2) years professional supervisory experience in a public welfare agency; OR three (3) years professional experience in welfare, teaching, public health, or other public services; OR completion of an agency-sponsored management internship program.
• Requires ability to speak, read and write Spanish at a colloquial level.

Preferred Qualifications

• Three (3) years of professional experience utilizing policies, procedures and goals of public assistance programs and welfare reform.
• Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff and approving time off.
• Three (3) years of professional experience utilizing social casework methods, techniques and principles, including reviewing and evaluating casework activities.
• Three (3) years of professional experience working with policies, procedures, and related federal acts for a public or private organization.
• Three (3) years of professional experience working in a public assistance eligibility system such as Integrated Eligibility Systems (IES).

Employment Condition

• Basic proficiency developing spreadsheets using software programs such as Microsoft Excel.
• Requires the ability to travel.
• All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Monday-Friday, 8:30am-5pm, 1-hour unpaid lunch.

Work Location: 1717 Park St, Naperville, Illinois, 60563

Division of Family & Community Services

Region 2

Administration

DuPage Office, DuPage County

Agency Contact: DHS.HiringUnit@illinois.gov

Posting Group: Social Services

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
  • Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

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