Live Nation

Job Summary:

WHO ARE YOU?

Do you enjoy dance music? Are you passionate about guest list logistics and operations? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a strong logistics and hospitality background. Sounds like you? Then keep reading…

WHO ARE WE?

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority.

Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac events have taken place in 13 countries across five continents. The company’s premiere event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.

THE ROLE

The Guest List Manager is responsible for overseeing the full scope of guest list operations at Factory Town. This role ensures smooth and professional handling of guest list submissions, approvals, distribution, and check-in logistics. The ideal candidate is organized, proactive, and thrives in a fast-paced live entertainment environment where clear communication and discretion are key.

REPORTING

• Manage guest list submissions by collecting, organizing and verifying all internal and external guest list submissions (artist teams, promoters, staff, label contacts, etc)
• Maintain up-to-date records of comp policies and allocation limits
• Serve as the main point of contact for guest list-related inquiries from staff, artist representatives, and VIP coordinators
• Confirm entries and changes in a timely, professional manner
• Finalize and distribute the master guest list to box office and security teams prior to each event
• Ensure that entry logistics for guests are clear, efficient, and aligned with venue protocols
• Coordinate with VIP hosts, artist relations, and ticketing teams for smooth onsite experiences
• Enforce venue and company policies regarding guest list usage and limits
• Track and report comp usage per department, team or artist as required
• Flag any misuse or irregularities to management or HR
• Maintain accurate documentation of each event’s guest list allocations and check-in activity
• Support post-show reporting and reconciliation when needed
• Other special projects as needed

QUALIFICATIONS

• Prior experience in live entertainment, hospitality, artist relations, or venue operations
• Strong organizational and administrative skills; detail-oriented and reliable
• Excellent written and verbal communication skills; calm and professional under pressure
• Comfortable working nights, weekends and holidays as required by event schedules
• Ability to manage sensitive information with discretion and integrity
• Familiarity with guest list or ticketing platforms (e.g., Lennd, Frontgate, Eventbrite, Ticketmaster, internal CRM tools) a plus
• Exhibit exceptional critical-thinking and problem-solving ability
• Possess excellent organizational, communication, and analytical skills with the ability to prioritize and handle multiple tasks simultaneously in a fast-paced environment
• Periodic travel is required

WORK ENVIRONMENT

• Must be able to tolerate loud noise levels & busy environments
• Must be willing to frequently work and travel to work events during the nights, holiday, and weekend hours, as required, to meet deadlines and work events.

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Insomniac also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac will also provide reasonable religious accommodations on a case-by-case basis.

Salary Range: $65,000.00 - $75.000.00 USD

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.