Amazon

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

Amazon Global Procurement Organization is seeking an experienced Sr. Technical Program Manager to plan and execute on our vision of a digitally integrated and automated Indirect Supply Chain. This role will take responsibility for orchestrating communication, leading stakeholders and engineering teams through project inception, discovery and planning, driving cross-org alignment, scheduling projects, removing roadblocks, executing and delivering projects, working directly with engineering to deliver on roadmap objectives, and matching the needs of customers and stakeholders with the solutions and resources needed to deliver business value.

Given the breadth of the platforms we develop and integrate, this role will require coordination across internal and external Amazon teams as well as third party vendors. You’ll work with customers, partners, and business stakeholders to align prioritized features with engineering solutions that deliver the most value and customer satisfaction. You will partner with Product Management and Engineering to define new capabilities and solutions through expertly crafted narratives, business requirements and technology specifications, while driving clarity for business partners and engineers alike.

The successful Sr. Technical Program Manager candidate will have progressive career experience in Project Management and Program Management roles, operating in both traditional program management (PMBOK) environments and Agile (Scrum/SAFe) environments. The ideal candidate will have 8+ years experience managing multi-phase software development programs, and demonstrate the ability to engage with technical teams on software technology topics with a high degree of familiarity.

Successful applicants will have experience developing functional and non-functional requirements, writing high-level technical designs, systems integration plans, and technical specifications, facilitating business and technical meetings, partnering with resources outside of the team to get things done, scheduling and pivoting project plans, communicating status, resolving risks, removing barriers, leading cross-functional teams, and communicating to a large number of stakeholders.

Candidates must demonstrate experience managing complex programs and interrelated projects across multiple engineering and stakeholder groups. This role will be expected to communicate effectively to all levels within the company, both in writing and in meetings.

The ideal candidate will have technical expertise, including an understanding of systems design using AWS cloud components, able to actively participate in architecture and design discussions, able to independently resolve integration challenges with external teams, and review ERD, state diagrams and cloud infrastructure diagrams. The candidate will have experience managing complex programs and interrelated projects across multiple engineering and stakeholder groups.

The candidate should thrive in a fast paced environment, deals well with ambiguity, develops and builds clarity, and is willing to roll up their sleeves to dig into any project or problem. The candidate will exercise high standards for themselves and everyone they work with, and constantly looking around corners to prevent short sighted solutions and decisions. We are looking for proven ability to work closely with the engineering team, and someone who is excited to take on new, ambiguous projects that rely on the candidate's ability to generate clarity, solutions and a path to successful outcomes.

MAIN RESPONSIBILITIES:

• Support multiple business groups within the Global Procurement Organization's Technology Team (GPT), converting requests into well-formed projects, features and deliverables to support multi-national operations.
• Orchestrate the creation and organizational adoption of automated systems and metrics to support the organization in meeting its strategic business objectives through technology enablement.
• Plan, document and evangelize program scope, success criteria and adoption while driving program outcomes that meet business strategy and goals.
• Apply a structured change management approach and program management methodology to effectively meet customer needs.
• Operate as a single-threaded-leader of the projects within the TPM's portfolio, taking responsibility for creatively delivering results through partnerships, engineering and process improvements.

KEY PERFORMANCE INDICATORS:

• Earn the trust of key stakeholders both inside and outside of the department
• Manage intake requests for features and projects, responding to requestors within the SLA
• Become a subject matter expert in the user systems and processes within assigned programs.
• Champion standards and process improvements
• Create and manage metrics that track adoption, and utilization of systems and features, using KPI's to measure and drive successful goal completion
• Speak the language of business; speak the language of engineering; think the discipline of program management
• Write clear and high quality documents that raise the bar for Amazonian Doc Writing, demonstrating collaborative leadership, championing stakeholder alignment and bias for action.

TRAVEL REQUIREMENT: 20-30%

Key job responsibilities

• Customer Intake - review and respond to customers submissions requesting tech solutions to business problems.
• Solutions Assessment - match customer needs with multiple possible solutions that may include non-tech processes, buying & integrating software, leveraging existing Amazon platforms or building new systems.
• Requirements Management - Reviewing business requirements and decomposing them into work-breakdown-structure, including Epics, Features, User Stories, System Stories and how to organize them into a project schedule while tracking key risks and decisions.
• Driving Alignment - Orchestrating between customers, Product Managers, other Program Managers and Software Development Managers to translate business requirements into resource-committed project schedules and delivery plans.
• Writing documents to propose solutions, solicit feedback, align stakeholders, drive decisions and foster both change and acceleration of delivered customer value.
• Identifying and/or developing both business and systems metrics to drive transparency and measurable positive change.
• Looking for gaps in requirements to ensure that projects have a maximum chance of being adopted by users and of delivering intended business value.
• Appropriately challenging or pushing back on customers, engineers, product managers, and peers when noticing that the status-quo is insufficient or that desired goals will not be met.

About the team

The Global Procurement Technology (GPT) team drives the mission to leverage existing technology and build new digital solutions that digitalize, scale and advance worldwide procurement business capabilities for the indirect supply chain at Amazon. We presently develop and support over 20 software products, with more underway, which serve worldwide Amazon business teams and third-party suppliers. Our technology solutions and ever-evolving digital strategy have gained the attention of pan-Amazon business and technology teams. We strive to design solutions globally, deliver locally, and attract customers through results.

Our technology teams operate primarily out of 6 global hubs: Irvine CA, Bellevue/Seattle WA, Arlington VA, Luxembourg, Barcelona ES, and Hyderabad India.

BASIC QUALIFICATIONS

• 7+ years of technical product or program management experience
• 7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree in engineering, computer science or equivalent

PREFERRED QUALIFICATIONS

• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.