Amazon

DESCRIPTION

Join the Alexa Preview Team and help shape the future of Amazon's cloud-based voice service and Echo devices. Working closely with cross-functional product and marketing teams, you'll advocate for the customer's perspective and make strategic recommendations to enhance the user experience. Your analytical mind and tactical execution will directly contribute to making customers' lives easier and more enjoyable through Alexa and Echo. If you're passionate about delivering exceptional product experiences, this role is an excellent opportunity to make your mark.

Key job responsibilities

• Build engagement frameworks by establishing success criteria, KPIs, and feedback collection mechanisms to derive insights and recommendations for Alexa and Echo products.
• Support moderately complex programs that are medium to large scale from initiation through delivery.
• Gather requirements from appropriate business owners and write clear and detailed plans outlining methods to gather and analyze Preview participant feedback in order to deliver on requirements.
• Develop and improve reporting processes and tooling across a broad range of metrics relating to customer satisfaction, adoption, and engagement.
• Collaborate with product, research, and data science teams to deliver cohorts and conduct studies to support the development of product insights and voice of the customer feedback.

A day in the life

As an Engagement Program Manager on the Alexa Preview Team, you will conduct comprehensive analysis of beta participant performance data and program trends. Collaborate proactively with Global team members across NA, EU, and IN regions. Manage stakeholder relationships and engage in strategic discussions. Monitor weekly participant performance and take initiative to drive optimization opportunities. Invent, work with, and help improve beta execution mechanisms.

About the team

Alexa Preview is at the frontline of connecting customers and Alexa builders at Amazon. Our team relentlessly works to understand customers and serve them best. We're a group of fun-seeking individuals as reflected in our work culture, and it is embedded in our culture to encourage each other's individual growth while delivering excellent CX to the customers.

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.