The Planet Group

Job Description

Ecommerce Operations Specialist (Junior Level)

Location: Hybrid in Framingham, MA

Duration: 6-7 months

Pay: $25-30 / hour, DOE

The Planet Group is looking for an Ecommerce Operations Specialist for our retail client! This contract role will be roughly for 6-7 months and ~32 hours a week. This role does require to be onsite on Tuesdays and Wednesdays in Framingham, MA (remote Mondays, Thursdays, and Fridays).

The Ecommerce Operations Specialist will execute accurate day-to-day operations and flow of merchandise for all Ecommerce Websites, to support and drive sales. This role is responsible for continuous categorization upkeep, navigation/shop execution, and operational tasks. Consistently collaborating with cross functional partners in Merchandising, Marketing, Analytics, and Product.

Ecommerce Operations Specialist Responsibilities

• Execute an accurate site merchandising experience across all of ecommerce sites through continuous categorization upkeep, taxonomy/shop execution, and operational tasks.
• Accountable for accurate merchandising through daily site sweeping, product categorization, and rejections management across all brands. Complete taxonomy strategies set by eCommerce Merchandising team.
• Execute operational responsibilities such as static content, marketing promotional setups, shipping updates, & filter audits. Document SOPs of workflow processes.
• Report and troubleshoot problems/defects, bubbling up to managers and cross functional teams for visibility
• Recommend & support process optimization and automation opportunities along with the eCommerce Operations Manager
• Document and track competitive and industry trends through site deep dives, sharing findings and making recommendations.
• Consistently collaborates and communicates with team across several areas of the business
• Collaborate across the team to solve problems with minimal disruption to the business or the customer

Ecommerce Operations Specialist Qualifications

• Bachelor’s degree or equivalent work experience
• 1+ years’ experience in Marketing, eCommerce, Finance, Project or Product Management
• Deep understanding of ecommerce & business KPIs; Strong analytical and critical analysis skills
• Experience with Adobe Analytics or Google Analytics and multi-variate testing
• Proficiency using Excel
• Agile and innovative problem solver
• Demonstrates strong verbal and written communication skills, with the ability to convey complex information clearly, collaborate effectively across teams, and tailor messaging to diverse audiences.
• Passion to improve customer experience and brand equity online

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.