Keppel Corporation

JOB DESCRIPTION

Contract Management:

• Oversee performance standards, specifications, and contract placements/ renewals.
• Check and analyze tender quotations.
• Ensure contractors comply with cost and quality standards.

Customer Relations Unit (CRU) Operations:

• Oversee day-to-day activities of the CRU.

Customer Services Leadership:

• Conduct quality control checks on property before handover
• Ensure satisfactory defect rectification

Reporting and Documentation:

• Prepare and submit regular reports

Customer Relations Programs:

• Organize events or programs to enhance relationships with customers

Team development:

• Train the CRU members to deliver the best customer service

Managing Agent (MA) Oversight:

• Monitor MA performance to ensure service and product quality

Meeting participation:

• Attend meetings with BOC, local authorities, and internal managements to address property management issues.

Safety compliance:

• Ensure contractors and service providers perform safety checks and risk assessments.

Other tasks assigned by Line Manager.

JOB REQUIREMENTS

Requirements:

• Proven experience in customer service or client management roles, preferably in the real estate or property development industry.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and stakeholders at all levels.
• Strong organizational and multitasking abilities, with keen attention to details and the ability to prioritize tasks effectively.
• Problem solving skills and ability remain calm and composed under pressure.
• Proficiency in Microsoft Office and Customer Relations Management (CRM) software.
• Flexibility to work occasionally evenings or weekends as needed.

BUSINESS SEGMENT

Real Estate

PLATFORM

Operating Division