Systems Support Engineer II

Job ID 1616369BR

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Job Summary:

As a System Support Engineer, you will play a key role in supporting and maintaining Walgreens’ technology infrastructure. This includes monitoring and troubleshooting systems to ensure high availability, performance, and security. You’ll work hands-on with server environments, websites, applications, and other critical components to support smooth day-to-day operations.

In this role, you will deploy and optimize system infrastructure, build automation tools and scripts, and respond to operational issues with timely, effective solutions. You will also be responsible for analyzing system performance and reporting data to identify issues, trends, and exceptions—using these insights to drive improvement in results and implement effective solutions. Root cause analysis, infrastructure tuning, capacity planning, and forecasting are key components of this position, ensuring Walgreens’ systems remain scalable, resilient, and high-performing.

This role requires a solid foundation in systems administration, infrastructure technologies, and cloud platforms such as Microsoft Azure. You should be experienced in identifying operational challenges and recommending and executing strategies to resolve them. Candidates must also be comfortable working independently, with a strong focus on continuous improvement and data-driven decision-making, while communicating effectively with technical peers and leadership.

Job Responsibilities:

• Performs and implements the daily operational activities of the Technology engineering work function. This work may include responsibilities to deploy, operate, scale, tune and troubleshoot server systems, website, app infrastructure and/or other systems.
• Monitors, evaluates and troubleshoots components and subcomponents of networked and other systems for reliability, performance, security and compliance.
• Implements necessary fixes to ensure continuous operation. Participates in installing, adjusting and enhancing systems for availability, latency, scalability and efficiency.
• Builds tools and scripts.
• Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to effectively facilitate elimination of problems / roadblocks as they occur and create efficient fixes.
• Implements activities that impact discrete components / processes of the work of own unit / team / projects.
• Interacts with internal and external peers and/or managers to exchange semi-complex information related to assigned activities.
• Participates in software and/or system performance analysis and tuning, service capacity planning and demand forecasting. Provides feedback regarding standards and methods for operating services and systems.
• Coordinates to accomplish activities. Interacts with internal and external peers and/or managers to exchange semi-complex information related to assigned activities
• Has working knowledge of systems administration.
• Demonstrates proficiency in several areas of the professional function

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com.

Basic Qualifications

• Bachelor's degree and at least 2 years of experience in a technical role OR High school Diploma / GED and at least 5 years of experience in a technical role.
• Experience in Technology infrastructure, such as Infrastructure, Systems, Databases, or similar
• Experience with technical design process and models.
• Knowledge of MS Azure Cloud Infrastructure and Software Development Life Cycle
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, Mathematics
• ITIL certification or knowledge.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Knowledge of IT technologies, such as Java and Talend
• 1-2 years of experience with Azure
• Experience with 340B operations
• Demonstrates strong communication skills and the ability to provide strategic recommendations to senior managers and directors.

We will consider employment of qualified applicants with arrest and conviction records.

Salary Range: $79300 - $127000 / Salaried

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