JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Front of House Receptionist - Client Site

Overall Objective

We're seeking a highly self-motivated professional with a passion for exceptional customer service, strong team collaboration skills, and meticulous attention to detail.

This role serves as the visible face of our client, creating a singular point of contact for employees while functioning as the primary interface between our client's internal operations and its clients. The successful candidate will deliver services to the highest standards while embodying our client's values through their appearance, presentation, and conduct.

Job Purpose

• Represent our client in the most favorable light through exemplary personal and professional conduct
• Deliver a highly efficient and proactive service to our client, its employees, and clients
• Establish reception services as a high-profile role model that reflects both JLL and our client's values, setting the tone for all who enter the premises

Key Responsibilities

Visitor Experience

• Welcome and guide visitors through the registration process
• Keep visitors informed about their host/meeting status
• Attend to visitor needs throughout their time on premises
• Maintain professional appearance and demeanor at all times
• Serve as an information resource for clients and employees
• Alert hosts to their visitors' arrival and ensure proper host collection
• Assist with luggage and provide cloakroom services as needed
• Offer beverages to waiting visitors as appropriate

Environment Management

• Maintain reception areas, waiting spaces, and meeting rooms to the highest standards
• Process and manage conference room bookings efficiently
• Conduct regular checks of meeting rooms to ensure cleanliness and operational readiness
• Monitor all common areas and public spaces for cleanliness and presentation
• Ensure the security of conference rooms and visitor areas

Operational Excellence

• Register all visitors correctly and issue appropriate passes
• Work collaboratively with security and facilities management teams
• Liaise with JLL and our client's FM teams to deliver consistent service
• Coordinate with facilities staff regarding conference bookings and special events
• Manage daily Customer Experience within Reception and Facility coordination
• Take full responsibility for service delivery and customer experience
• Maintain and update procedural standards documentation
• Provide required quality data and reporting

Customer Service

• Deliver prompt, efficient service that consistently exceeds expectations
• Monitor customer feedback and develop appropriate action plans
• Maintain effective business relationships with clients through understanding their needs
• Ensure all service objectives align with client expectations
• Adapt to changing customer needs by developing new products and systems
• Establish security controls for premises, materials, and resources

Health and Safety

• Record and report all accidents according to company procedures
• Adhere to all company procedures and work instructions
• Respond to company communications and requests promptly

Work Location and Schedule

• This is an on-site role requiring 5 days a week working in the advertised office location
• We require the person to display flexibility and be willing to travel to work at other sites for brief periods if required
• Additional support may be required across other EMEA locations with notice

Qualifications and Skills

Experience

• Minimum 3 years' experience in Front of House/Reception, preferably in a corporate or 5-star hotel environment
• Proven track record of achievement in customer service roles

Technical Skills

• Computer literacy with proficiency in office software and booking systems
• Strong written and verbal communication skills (English as primary business language)
• Excellent time management and organizational abilities

Personal Attributes

• Passion for delivering exceptional customer experiences
• Meticulous attention to detail
• Flexible, proactive approach to work
• Problem-solving mindset
• Ability to work independently with minimal direction
• Strong team player committed to supporting colleagues
• Exceptional organizational skills with ability to multi-task
• Calm, professional communication style under pressure
• Excellent telephone manner and interpersonal skills
• Diplomatic and tactful in all interactions
• Business-focused mindset with commitment to organizational success
• Openness to new ideas, concepts, and practices

This role requires presenting a professional appearance in reception uniform at all times and may include additional responsibilities as required by JLL or our client's management.

#LI-WM1

Location:

On-site –Amsterdam, NLD

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Read Full Description