University of Arizona

• Serves as primary contact in alternate formats and media access, including, but not limited to, e-text, Braille, audio description, and captioning, for all student and staff requests; meets to troubleshoot technology issues related to accessing content, using the University’s course accessibility tool, or provide Assistive Technology (AT) trainings.
• Collaborates as part of a team to coordinate the production of alternate formats and media services.
• Maintains detailed information in departmental database to track requests, prioritize, and schedule production for services and communications regarding the status of accommodation requests to students, instructors, and DRC staff.
• As appropriate, grants access to university technologies and systems to support evaluating and creating accessible content.
• Coordinates with DRC staff regarding instructor/faculty communications, including pre-semester planning and outreach.
• Monitors department emails; delegates, prioritizes, and responds as appropriate.
• Reviews invoices from external agencies, verifies accuracy, and processes payment.
• Works strategically to incorporate, promote, and increase awareness regarding universal access and inclusive design across campus digital environments.
• Collaborate to create information, trainings, and workshops for accessible content, design, and the University’s course accessibility tool.
• Participates in the hiring, training, scheduling, and supervision of student staff.
• As part of a team, supports accessibility for campus events and physical access needs.
• Engages in the development, evaluation, quality control, and revision of processes to ensure efficiency, accuracy, and timely delivery of accessible content.

Knowledge, Skills, and Abilities (KSAs):

• Excellent communication (oral and written); including effective phone, chat, and email etiquette.
• Strong organizational and time management.
• Ability to learn new media systems and respond quickly to constantly changing technology.
• Strong customer service philosophy; including the ability to use good judgment, flexibility within established guidelines.
• Understanding of disability and reasonable accommodations in higher education.
• Proficiency in Accessibility Information Management (AIM) database.