Telus International

• Minimum of 8+ years of experience in software testing, with at least 4 years focused on performance testing and architecture.
• Design and implement end-to-end performance testing frameworks and strategies tailored to the needs of the organization and its various software delivery projects.
• Develop and lead performance testing initiatives that cover system load, scalability, stress, and endurance testing using tools like LoadRunner, JMeter, Dynatrace, and Splunk.
• Define best practices and standardized approaches for performance testing across multiple application architectures (monolithic, microservices, cloud-native, etc.).
• Evaluate, select, and implement performance testing tools that best align with the organization's goals and the technical stack.
• Drive the integration of performance monitoring tools such as Dynatrace and Splunk for real-time analysis and insights during testing and production phases.
• Configure and fine-tune testing tools (LoadRunner, JMeter, Dynatrace, etc.) to simulate realistic user load and monitor application performance at scale.
• Define and execute comprehensive performance testing strategies for different environments and stages of the software delivery lifecycle.
• Work with engineering teams to identify key performance requirements and KPIs for various applications.
• Conduct load, stress, endurance, and spike testing across different environments (staging, pre-production, production).
• Simulate various types of traffic (real users, API traffic, backend systems) to evaluate system performance.
• Collaborate with cross-functional teams, including developers, QA, and DevOps, to integrate performance testing into CI/CD pipelines and agile workflows.
• Mentor and guide other performance engineers and testers to ensure consistent testing practices and high-quality test results.
• Conduct regular workshops and training sessions for internal teams to promote performance testing best practices.
• Analyze test results to identify performance bottlenecks, optimize resource usage, and improve overall system performance.
• Provide in-depth root cause analysis and actionable recommendations for performance tuning.
• Create detailed performance test reports, dashboards, and visualizations using Dynatrace, Splunk, and other analytics tools.
• Present findings to stakeholders, including senior leadership, development teams, and product owners.
• Proactively identify opportunities to optimize infrastructure, code, and application configurations for better performance and efficiency.
• Work with DevOps teams to ensure that performance testing is integrated into automated deployment pipelines.
• Contribute to the tuning and optimization of systems for scalability, responsiveness, and resource management.
• Stay up-to-date with industry trends, new tools, and techniques in performance testing, and continuously refine test strategies.
• Contribute to the development and improvement of internal performance testing tools and frameworks.
• Participate in the performance testing community through conferences, research, and sharing knowledge within the organization.

Additional Job Description

Required Qualifications:

• Experience:
  • Proven experience designing and implementing performance testing strategies and frameworks.
  • In-depth experience with performance testing tools such as LoadRunner, JMeter, Dynatrace, Splunk, Gatling, or similar.
• Technical Expertise:
  • Strong knowledge of performance testing methodologies, such as load testing, stress testing, scalability testing, and endurance testing.
  • Experience with application monitoring and performance profiling using Dynatrace, Splunk, or similar tools.
  • Familiarity with cloud platforms like AWS, Azure, and Google Cloud, and how they impact performance testing.
  • Understanding of performance testing across various application types, including web applications, APIs, microservices, and databases.
• Development Skills:
  • Strong scripting knowledge in languages like Java, Python, or Shell for automating performance test execution and analysis.
  • Experience with CI/CD tools (e.g., Jenkins, GitLab) and integrating performance tests into the delivery pipeline.
• Soft Skills:
  • Excellent communication and interpersonal skills to work with both technical and non-technical stakeholders.
  • Ability to explain complex technical performance issues in a clear and concise manner.
  • Strong leadership capabilities, with the ability to mentor junior engineers and collaborate with cross-functional teams.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.