Seattle University

Campus Service Coordinator - South Lake Union

FLSA Status:

Market Reference Range (MRR): 6

Months Per Year: 12

Employment Status: Full-Time

Work Model: On-site

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Seattle University's Core Competencies

Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.

Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.

Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.

Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.

Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.

Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Position Description

Seattle University is seeking a dynamic Campus Service Coordinator to lead and oversee the daily operations of its campus services, including shuttle service, transit passes, parking, campus cards and mailing services. The ideal candidate will bring strong leadership, customer service, and business management skills to ensure an exceptional experience that supports the university community, enhances student life, and aligns with institutional values.

Key Responsibilities

Team Leadership

• Recruit, train, schedule, and manage student employees.
• Foster a positive and inclusive work environment that encourages collaboration and professional growth.
• Close collaboration with team members and leadership at the South Lake Union and First Hill campuses

Customer Experience

• Ensure a high level of customer satisfaction through excellent service and responsiveness to campus community needs.
• Coordinate with university marketing teams to develop promotional campaigns for services.

Operations Coordination

Oversee the day-to-day operations of the campus services on campus, ensuring cleanliness, efficiency, and compliance with university policies and industry standards. Areas of responsibility include successful coordination of the following services:

Mail:

• Oversee mail room operations and student workers
• Maintain inter-campus mail drop-off
• Submit and maintain Amazon Hub notifications

Parking:

• Support parking permit lottery, payment, delivery,
• Establish and oversee schedule for parking enforcement

Campus Card:

• Print campus cards for South Lake Union Campus
• Provide information on receiving campus cards for First Hill Campus.

ORCA:

• Distribute student and employee ORCA cards
• Maintain ORCA spreadsheet

Shuttle Service:

• Be an authorized driver in accordance with University policies and also obtain ADA driver qualifications
• Schedule and Coordinate the Shuttle Service
• Recruit, hire and train Student Drivers for the Shuttle
• Work with First Hill Campus to ensure drivers are authorized.
• Maintain accurate records of usage and passenger volume and
• Coordinate with First Hill Campus for any required van maintenance
• Review expenses verses approved budgets at least monthly

Compliance & Safety

Ensure adherence to health, safety, and university regulations. Maintain accurate records and prepare for periodic inspections or audits.

Qualifications

• Bachelor’s degree in Business, Operations Management, Marketing, or related field, and 3–5 years of experience in customer service, or a combination of education, experience, and demonstrated competence necessary to be successful in the role.
• Strong leadership and interpersonal skills.
• Proficiency in Microsoft Office Suite
• Excellent organizational, analytical, and problem-solving abilities.
• Experience working in higher education or student-focused environments.

Preferred Qualifications

• Successful experience and career progression in a campus or institutional setting retail or services setting.

Work Conditions

• Full-time position; may require occasional evenings, weekends, and special event support.
• Physical requirements include the ability to lift up to 25 lbs. on a consistent basis and up to 50 lbs on an occasional basis, stand for extended periods, and perform light stocking duties.

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance

Salary Range: $50,100 - $55,000

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate’s gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

Hybrid Eligible

This position may be eligible for a hybrid schedule after successful completion of an introductory work period of 3-6 months. This may mean that a hybrid eligible role will begin on-campus initially and then will transition to hybrid format following onboarding and training. Flexible work plans are subject to periodic review and may be changed or terminated at any time for any reason at the university’s discretion.

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