Green Shield Canada

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

The AI CoE is dedicated to leveraging AI, machine learning, and automation technologies to enhance business efficiency and improve customer experiences. We are looking for an AI Delivery Manager to lead and oversee the successful delivery of AI-powered automation initiatives.

This role will be responsible for managing a team of Intelligent Process Automation Developers, ensuring alignment with business objectives, and driving the execution of automation projects that transform workflows and optimize business processes. The Delivery Manager will collaborate with cross-functional teams, manage project timelines, and ensure that automation solutions are deployed efficiently and effectively.

Key Responsibilities:

• Lead and manage the Intelligent Process Automation team, ensuring successful execution of automation projects that enhance business processes and efficiency.
• Partner with business and IT stakeholders to identify opportunities for AI-driven automation and develop a roadmap for intelligent process automation initiatives.
• Oversee the end-to-end delivery of automation solutions, from discovery and design to development, testing, and deployment.
• Ensure alignment between automation initiatives and business objectives, balancing technical feasibility with business impact.
• Manage project timelines, priorities, and resources, ensuring that automation solutions are delivered on time and within scope.
• Drive continuous improvement, optimizing automation workflows and ensuring that solutions evolve with business needs and technological advancements.
• Monitor and measure the impact of automation initiatives, tracking key performance indicators (KPIs) and ensuring return on investment (ROI).
• Collaborate with IT, data engineering, and business units to integrate automation solutions into enterprise systems and workflows.
• Stay informed on emerging AI, RPA, and process automation technologies, identifying opportunities to enhance automation capabilities.
• Act as a mentor and coach to the Intelligent Process Automation team, fostering a culture of innovation, collaboration, and continuous learning.

WHO WE'RE LOOKING FOR

• Bachelor’s or Master’s degree in business, computer science, engineering, or a related field.
• 5+ years of experience in IT project management, intelligent automation, RPA, or AI-driven transformation initiatives.
• Proven track record of managing and delivering AI-driven automation projects in a business environment.
• Strong understanding of AI, RPA, process mining, and workflow automation technologies.
• Experience working with RPA platforms (UiPath, Automation Anywhere, Blue Prism) and AI-based automation solutions.
• Proficiency in Agile and Scrum methodologies, with experience in managing automation sprints and iterative delivery.
• Ability to translate business challenges into automation opportunities and drive execution.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical mindset with the ability to track and optimize automation performance metrics.
• Experience with cloud platforms (Azure, AWS, GCP) and enterprise IT integrations.

NICE TO HAVEs

• Experience with AI-powered conversational bots, NLP, and predictive analytics in automation.
• Knowledge of low-code/no-code automation platforms.
• Project Management certification (PMP, Agile, SAFe) is a plus.
• Bilingualism (French/English).

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).