Innova Solutions

A client of Innova Solutions is immediately hiring a Business Analyst

Position type: Full-time Contract

Duration: 12 months

Location: San Antonio, TX

As a Business Analyst, you will:

• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes).
• Investigates and develops ideas and positions on technology and business issues.
• Analyzes customer’s systems and operations to understand their strengths and weaknesses to determine opportunities for improvements.
• Develops, writes, and communicates business requirements for the implementation of ServiceNow.
• Identifies risk associated with solutions and collaborate with IT resources for mitigation strategies.
• Develop communication materials such as presentations and written and oral communications.
• Research and identify best practices of ServiceNow implementation and administration.
• Establishes and maintains relationships with business partners to provide appropriate solutions.
• Keeps customers informed of problems, issues, and resolutions. Analyzes performance metrics to ensure customer satisfaction.
• ServiceNow end user and customer communication. ServiceNow end user and customer training.

The ideal candidate will have:

• Bachelor’s degree in Computer Science, Information Systems, Business, or another related field or equivalent work experience.
• Five or more years of relevant technical and business work experience.
• Requires experience/in-depth knowledge of business operations and systems requirements processes.
• Proficiency in (International Institute of Business Analysis) IIBA principles and practices.
• Specific ITSM or ITIL experience and exposure
• Strong background as a Business Analyst
• Understanding of risk management and security
• Proficiency in Microsoft Office productivity tools (Word, Excel, PowerPoint, Outlook, Teams), reporting tools such as SQL Server Reporting Services (SSRS)
• Deep knowledge of ServiceNow implementation
• Proven experience of documenting Business Requirements, Functional Specifications, Test Scripts and Test Plans, and End User Training
• Experience using a structured SDLC or agile/scrum methodology required
• Leads testing for tool upgrades
• 5-plus years’ experience in Service Management
• Preferred Software and Other Tools: SharePoint, Microsoft Project, Microsoft Visio, JIRA, Confluence, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Thank you!

Gangotri Chakraborty

(+1) 470-845-2815

gangotri.chakraborty@innovasolutions.com

PAY RANGE AND BENEFITS:

Pay Range*: $ 36.00 per hour– $ 39.00 per hour.

• Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.