Luther Automotive Group

Front Desk Lead/Rental Coordinator

Over 60 years ago, the Luther Landers Automotive Group purchased its first dealership. Thirty seven dealerships and five collision and glass centers later, Luther Landers continues to build its brand on family values and a philosophy of serving its guests, team members, and communities. Every Luther Landers team member is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work.

Luther Hudson Chevrolet GMC is looking for an outgoing, friendly, customer service oriented front desk lead/rental coordinator, who can multi-task. Duties will include customer service, directing phone calls, service department cashier, rental management and miscellaneous duties as assigned. As a lead front desk/cashier/rental manager, the qualified applicant will have exceptional computer, phone, customer service and organizational skills. Applicant will also be personable, able to multi-task and be very detail oriented in a fast paced environment. This is a part-time position, Monday - Saturday, 11am - 700pm, $17.50/hour

Responsibilities

• Manage rental processes using manufacturer software
• Calculate the customer’s bill using the dealership’s computer system
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Customer Service experience a plus
• Strong attention to detail;
• Ability to learn quickly and respond to feedback;
• Strong organization and communication skills;
• Ability to multi-task and prioritize;
• Proficient in computer software applications, including Microsoft Office Suite (Word, Excel, Outlook).
• A team player.
• Professional appearance
• Responsible
• Outgoing, energetic personality
• Available to work evenings and/or a Saturday on occasion

What We Offer

• Medical, Dental & Vision
• 401k with Match
• Paid Vacation
• Growth Opportunities
• Paid Training
• Family Owned and Operated
• Long Term Job Security
• HSA/Flexible Spending
• Employee Discounts

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number