University of Iowa Health Care department of Professional Coding Division (PCD) is seeking a Coding Coordinator. As a Coding Supervisor for PCD, you will support a culture of Service Excellence by delivering high quality customer service in a fast-paced environment and maintaining composure in difficult situations. You must have the skills to provide providing accurate and comprehensive information (written and verbally) to clinic personnel, physicians, administration, providers, co-workers, and team members in a professional manner. You must demonstrate compassion, empathy and respect to patient rights and confidentiality. In this role, you will provide supervision to a core group of medical coding staff including training, scheduling, assigning, and evaluating work.
This position is eligible to participate in remote work and applicants who wish to work remotely will be considered. Training will be held either ONSITE or via ZOOM from the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
WE CARE Core Values:
- Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.
- Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.
- Collaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork—guided by compassion—is the best way to work.
- Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
- Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
- Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.
Position Responsibilities:
- Provide direction, assignments, feedback, coaching and counseling to assure outcomes are achieved. Ensure staff achieve and maintain proper certification.
- Team members could be primarily remote.
- Monitor physician and/or facility coding and billing activities performed for the centralized departments with PCD through QA and productivity reviews to ensure compliance with all rules and regulations in a timely manner. Provide education and training when deficiencies are identified, or new processes are implemented.
- Prepare reports to assure quality and productivity expectations are being met.
- Review medical record documentation and assign appropriate ICD-10-CM/PCS, CPT and/or HCPCS codes in accordance with coding/compliance policies, official coding, payor, and regulatory guidelines as needed.
- Incorporate initiatives that improve compliance and reduce risks to the institution.
- Act as a liaison for the department coding activities to the clinical department administration, physicians/providers, PFS billing staff, JOC and others.
- Serve as resource and technical expert for complex coding/billing issues.
- Work with staff to suggest additional avenues to resolve coding issues.
- Communicate with coding staff, third party payors, clinic staff and patients to address and resolve patient account issues. Advise staff and management regarding claim edits, denials, and payment trends.
- Provide developmental and administrative assistance and expertise for data analysis, trending, and payer regulations/policies.
- Prepare and distribute reports to summarize the results of department coding activities.
- Develop and implement training programs to increase the skill and expertise of staff.
- Implement new processes and targets developed by management.
- Ensure processes for charge capture, charge processing is operating effectively. May make recommendations based on analysis of data.
- Work with HCIS, department administration, finance and others regarding appropriate coding, billing, and medical documentation.
- Assist in planning and implementing various computer applications, software, databases, and bolt on products such as Epic, Computer Assisted Coding, Claims Manager, 3M, etc.
- Gather information for submittal and respond to benchmark surveys or questionnaires required by external agencies. Prepare reports to assure quality and productivity expectations are being met
Classification Title: Coding Coordinator
Department: Professional Coding Division (PCD)
Percent of Time: 100%
Staff Type: Professional & Scientific
Pay Grade: 3B
Location: Hospital Support Services Building (HSSB) located in Coralville, IA
This position is eligible to participate in remote work and applicants who wish to work remotely will be considered. Training will be held either ONSITE or via Hybrid (Inhouse/Zoom) from the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Equipment:
- Onsite – The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.
- Hybrid – while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies. When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, in addition to the university-issued laptop, which will serve as a third monitor due to its built-in camera function, a keyboard, and a mouse. Employees will be required to provide a photo of the domicile office setup and perform an internet speed test by visiting https://www.speedtest.net/ with a minimum 30mb download and 10mb upload reflecting a Iowa Health Care IP address, then providing a screenshot of the speed test to HR. The employee’s remote workstation should replicate the onsite setup as if they were working onsite at HSSB.
- Remote - when working offsite, the department will provide the employee a laptop/power cord, docking station/power cord, headset. Prior to working offsite and at their own expense, the employee will be required to obtain or possess 2 (two) monitors, in addition to the university-issued laptop, which will serve as a third monitor due to its built-in camera function, a keyboard, and a mouse. Employees will be required to provide a photo of the domicile office setup and perform an internet speed test by visiting https://www.speedtest.net/ with a minimum 30mb download and 10mb upload reflecting a Iowa Health Care IP address, then providing a screenshot of the speed test to HR. The employee’s remote workstation should replicate the onsite setup as if they were working onsite at HSSB.
Education Required:
- Bachelor’s degree or an equivalent combination of education and experience.
Experience Requirements:
- Certification as an RHIT, RHIA, CPC, CCS, CCSP or equivalent through a nationally recognized credentialing body such as AHIMA or AAPC.
- One or more years of medical coding experience.
- Knowledge, understanding and experience with CMS regulations or industry standards.
- Knowledge of anatomy and physiology.
- Medical terminology knowledge.
- Proficiency with standard office computer software applications (i.e., Microsoft Office Suite)
- Excellent, professional verbal and written communication skills to provide outstanding customer service and support a "Service Excellence" environment working with a professional and patient population.
- Demonstrated ability to work effectively in ambiguous and complex situations and to drive for conflict resolutions in positive, professional manner.
- Ability to prioritize and coordinate inquiries from patients, staff, and administration.
- Excellent analytical skills and a strong attention to detail with accuracy with the ability to achieve or exceed organizational and individual performance goals.
Desirable Qualifications:
- Bachelor's degree in Health Information Management (HIM) or related field
- Supervisory experience (typically 1 or more years supervising medical coding and/or billing).
- Knowledge of University policies, procedures, and regulations.
- Experience utilizing Epic
- Knowledge of Coding policies and procedures at the University of Iowa Health Care
Application Process:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission:
- Resume
- (optional) Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
Successful candidates will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
For additional questions, please contact Veronica Clark at veronica-clark@uiowa.edu
Applicant Resource Center:
Need help submitting an application or accepting an offer? Support is available!
Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.
Hours:
- Monday 10:00 am – 4:00 p.m.
- Tuesday 10:00 am – 4:00 p.m.
- Wednesday 10:00 am – 4:00 p.m.
- Thursday 10:00 am – 4:00 p.m.
- Friday 10:00 pm – 4:00 p.m.
- Or by appointment - Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule an appointment or just stop by.
Visit the website for more information: Application Resource Center | University of Iowa Health Care
Additional Information
- Classification Title: Coding Coordinator
- Appointment Type: Professional and Scientific
- Schedule: Full-time
Compensation
Contact Information
- Organization: Healthcare
- Contact Name: Veronica Clark
- Contact Email: veronica-clark@uiowa.edu
Read Full Description