3Q/DEPT

This role is part of our Creative & Media team based in Amsterdam. Our team is a vibrant mix of talents, ranging from Creatives, Influencer Marketers, Brand & Content Strategists to Account Managers, Programmatic and Marketing Automation Consultants. Together, we blend imaginative storytelling and performance-driven strategies with cutting-edge technology to create engaging digital experiences that build lasting relationships with our clients like Netflix, Canva, Foot Locker, Philips & Biscoff.

JOB PURPOSE

Are you an experienced community manager who thrives on both strategy and structure? Can you not only engage communities but also guide and train others to do the same? We're looking for a Lead Community Manager to help elevate our social presence—and our team.

In this role, you’ll combine hands-on community management with a leadership position in our social team. You’ll be the go-to person for the community managers, responsible for training, planning, quality control, and escalation handling. You’ll set the tone for how we engage with audiences—across brands, platforms, and moments that matter.

KEY RESPONSIBILITIES

• ???? Manage social communities for top-tier brands: reply to comments/DMs, jump on trends, and keep your finger on the pulse.
• ???? Train and coach new and current community managers on tone of voice, process, and brand guidelines.
• ????️ Build and oversee the community management schedule—ensuring full coverage across clients and channels.
• ???? Support, guide, and motivate the community team on day-to-day questions and challenges.
• ???? Act as the first escalation point when sensitive or urgent issues arise in online conversations.
• ???? Monitor and report on trends, sentiment, and opportunities for optimization.
• ???? Collaborate closely with social strategists and creatives to align content and community insights.

WHAT WE ARE LOOKING FOR

• Fluency in Dutch and Dutch culture
• 3+ years of experience in community management, preferably in an agency or multi-brand environment.
• Excellent written communication skills—flawless, fast, and on-brand.
• A calm, organized mindset—you’re a natural planner and a strong communicator.
• Previous experience guiding or mentoring a small team of working students.
• Strong sense of tone, empathy, and social nuance.
• Familiarity with tools like Coosto, Sprinklr, Hootsuite, or similar.

WE OFFER

• A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.
• 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• You can discover even more employee benefits here.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.