WNS Global Services

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

• Process Improvement: Lead Lean Six Sigma culture, applying DMAIC, DMADV and DFSS methodologies to eliminate waste and enhance efficiency. Implement holistic BPR projects, integrating advanced technologies such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) to streamline operations. • Process Redesign: Lead process redesign initiatives using Agile and Scrum methodologies, ensuring alignment with organizational goals and user needs.• Stakeholder Management: Maintain strong client relationships through proactive communication, understanding client needs, and tailoring quality strategies accordingly.• Business Intelligence: Utilize Business Intelligence tools like Power BI and Tableau to analyze data and provide actionable insights for decision-making.• Lead Transactional Monitor to analyze transactional quality metrics using Six Sigma methodologies to identify trends and areas for improvement.• Quality Assurance: Guide teams that will implement, and maintain SOPs; conduct regular internal and external audits to ensure compliance and high standards. • SLA Management: Define, monitor, and manage Service Level Agreements (SLAs) with clients to ensure performance targets are met.• Team Leadership: Empower and mentor the quality team, providing training, guidance, and support to achieve departmental objectives.

Qualifications

Qualifications· Graduates/ Post Graduate · Overall work experience of minimum 10 yrs.; minimum 8 yrs. experience in Quality · Lean Six sigma Black belt certified (Master black belt preferred) · Experience in automation of aspects of Quality function · Knowledge & experience of Agile methodology & demonstrate a digital mindset · Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values · Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change