AspenTech

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

A full-time Subject Matter Expert (SME) will play a crucial role in delivering and maintaining DGM systems. This position combines the responsibilities of the Web Platform and Platform Server SME roles to ensure our delivered systems are built on robust foundations. The prime roles of a Platform Application SME are to review system designs, create and maintain internal documentation for building and troubleshooting our core platforms, and identify current or emerging problem areas of product design or implementation. Much of this is done through our ticket system.

Your Impact

• Work with DGM engineers and developers to determine proper system configuration and design via SME ticket system in JIRA
• Create and maintain internal documentation to assist engineers of all levels in configuring and troubleshooting systems
• Identify ongoing or emerging problem areas of platform design, documentation, or implementation
• Train DGM engineers, 3rd party implementers, and customers on platform configuration and best practices
• In some scenarios – assist on staged or live customer systems to troubleshoot a single issue (via KVM, CSOC Bomgar, VPN, etc.)
• Maintaining a central repository and knowledge base of Web Platform and Platform Server principles. Leveraging this information to provide recommendations and guidance to customers, project teams, and 3rd party implementers.
• Increase and maintain knowledge of messaging, networking, security best practices, MongoDB, NGINX, load balancing, etc.

What You'll Need

• 2+ years of Project Engineering experience
• Bachelors degree in engineering or related field.
• Strong analytical, problem solving, and troubleshooting skills.
• Ability to work independently, effectively manage time, and prioritize strategically.

AspenTech will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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The salary range for this role is $74,200.00 - $92,800.00. This range represents what we in good faith believe is the range possible for base compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range based on several factors. This range may be modified in the future. This role is also eligible for bonus or variable incentive pay. Additionally, we offer a comprehensive benefits package including paid time off, charitable giveback day, medical/dental/vision insurance, and retirement benefits to eligible employees.