Job Summary
We are seeking a Senior Process Executive - P&C with 2 to 5 years of experience in Customer Service and Property & Casualty Insurance. The ideal candidate will have experience in Claim Investigation and Claims. This hybrid role requires rotational shifts and offers the opportunity to contribute to our companys success by ensuring efficient and effective process execution.
Responsibilities
Handle customer inquiries and provide timely and accurate responses.
Process insurance claims and ensure all documentation is complete and accurate.
Conduct claim investigations to verify the authenticity of claims.
Collaborate with team members to improve process efficiency and effectiveness.
Maintain up-to-date knowledge of industry regulations and company policies.
Provide support to customers and resolve any issues or concerns they may have.
Analyze data to identify trends and make recommendations for process improvements.
Ensure compliance with all regulatory requirements and company standards.
Assist in the development and implementation of new processes and procedures.
Monitor and report on key performance indicators to ensure targets are met.
Participate in training and development programs to enhance skills and knowledge.
Communicate effectively with internal and external stakeholders.
Contribute to a positive and collaborative team environment.
Qualifications
Possess a minimum of 2 years of experience in Customer Service within the Property & Casualty Insurance domain.
Demonstrate expertise in claim investigation and claims processing.
Exhibit strong analytical and problem-solving skills.
Show proficiency in using relevant software and tools.
Display excellent communication and interpersonal skills.
Have the ability to work effectively in a hybrid work model with rotational shifts.
Be detail-oriented and able to manage multiple tasks simultaneously.
Show commitment to continuous learning and professional development.
Demonstrate the ability to work independently and as part of a team.
Exhibit a strong understanding of industry regulations and compliance requirements.
Possess a customer-centric approach and a commitment to providing exceptional service.
Have a proactive attitude and the ability to adapt to changing priorities.
Show dedication to achieving high performance standards.
Certifications Required
Certified Insurance Service Representative (CISR) Certified Claims Professional (CCP)
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
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