Location: Jacksonville, FL – Hybrid (3 days in the office, 2 days remote)
Schedule: Monday-Friday 8:00AM-5:00PM
Salary: $18.28 - $22.86 per hour based on experience
What work will you perform?
Provide support, training, and assistance to agents with the primary focus on increasing their heavy specialized customer base and revenue growth by increasing the agent's interest in marketing heavy specialized opportunities and customers. Provide agents with assistance on projects, capacity and Landstar pricing tool. Work with all aspects of Heavy Specialized, understand the business, and explore all opportunities for success. Ensure that agents and capacity understand all state DOT rules and regulations of over-dimensional freight with safety as our number one priority.
Essential Responsibilities:
- Grow Heavy Specialized revenue by working with each agent to identify needs and opportunities in their customer base and help sell Landstar's Heavy Specialized capacity.
- Develop high level of proficiency with Landstar Heavy Haul tools to support agent training opportunities.
- Establish open lines of communication with region management to explore growth opportunities and provide information; handling high volume of inbound and outbound calls.
- Prepare weekly, monthly, and quarterly reports to monitor Heavy Specialized agent revenue and customer information to be shared with region management.
- Communicate with every agent in your region daily, weekly, monthly as required by their needs, follow up on missed freight opportunities, and determine process improvements.
- Instruct Agents and Capacity on Over Dimensional Federal Regulations, state specific DOT requirements and Landstar Policies and Procedures.
- Provide customer service with support on service issues as needed.
- Develop working relationships and adhere to interaction protocol with the dedicated Heavy Haul Corporate Account Executive
- Develop a high level of efficiency with the Heavy Haul pricing resource(s).
- Flexibility to travel periodically for work activities/events with ability and access to pay for some travel expenses, submitting reimbursements based on Landstar travel policies
Required Minimum Experience and Education:
- High School Diploma or GED
- 1 year of customer support in an office environment
Preferred Experience and Education:
- 1 year transportation experience
- 1 year experience with Heavy Specialized equipment, rules, and regulations
Knowledge, Skills, and Abilities:
- Excellent customer service skills
- Strong ability to read and interpret department reports
- Working knowledge of U.S. geography
- Knowledge of Microsoft Office Suite
- Excellent interpersonal and communication skills.
- Problem resolution skills.
- Good organizational skills and ability to multi-task
- Self-motivated
Read Full Description