LinkedIn

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in NYC, Chicago, or San Francisco.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

As the trusted Technical Account Manager (TAM) to LinkedIn Sales Solutions customers, you will be responsible for driving custom API projects for large enterprise customers, thus maintaining expertise on those APIs, the ability to solution and consult accordingly, and drive the project, which requires mutual action between LinkedIn and the customer. The TAM will be the primary customer contact for these projects, own the project plan, facilitate internal cross functional partnerships, actively solution and consult with the client, communicate priorities and updates, investigate and escalate issues, and own accountability for the success of these projects.

Relationships matter to us. We are looking for individuals who can add to the magic of our team while driving a massive impact on our business. Let us know if you are a fit.

Responsibilities:

• Act as a leader to cross functional teams that include Sales, Customer Success Managers, Technical Consultants, Customer Service, Product Management and Engineering to monitor customer issues and deliver integration and service projects
• Represent the client’s technical and functional needs, and influence LinkedIn product stakeholders to understand and address these requirements in their product road maps
• Manage & lead the service reviews (monthly, quarterly, etc) with the client’s technology and business representatives for respective account(s) and proposes quantifiable service improvement plans
• Manage gathering and prioritizing technical requirements, proposing feasible solutions, and acting as a consultant for client custom API projects with respect to technical product features/custom integrations/ implementations and manage through delivery with high customer satisfaction
• Own efforts of corporate resources, setting priorities, tracking deliverables and resolving schedule and resource conflicts
• Lead regular internal and customer-facing meetings and act as conduit for customer feedback and status updates
• Lead new hires and consultants on the TC team, acting as a mentor & leader within the group
• Position and delivery of professional services (TAM as a service) for new business and at renewal of existing accounts

Qualifications

Basic Qualifications:

• 8+ years of customer facing experience in a Technical Account Manager role and/or 8+ years of experience working as a technical project manager
• 5+ years’ of technical project management experience
• 5+ years’ customer requirement and impact analysis including documentation and client and internal communication
• Bachelor’s Degree or equivalent experience

Preferred Qualifications:

• Project Management experience or PMP certification with proven project management capabilities and stakeholder management
• A good understanding of sales processes and technology and how they integrate with Sales Navigator
• Highly preferred experience working with CRMs, APIs, and integrations
• Experience and/or Familiarity with Single Sign-On, xAPI, REST APIs, SQL, CRMs, and Sales tools
• Keen attention to detail and the ability to prioritize and manage multiple customer projects at once.
• Knowledge and prior use of case management and collaboration tools like SFDC, Dynamics, Jira or Confluence.
• Knowledge and prior experience in query tools
• Solid presentation skills for both technical and business audiences, particularly with senior executives and complex customers
• Technical troubleshooting skills, such as API request and response, reviewing log output, and the ability to summarize technical issues

Suggested Skills:

• Project Management
• API Expertise
• CRM Administration
• Time Management
• Consulting

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $116,000 - $176,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Additional Information

Equal Opportunity Statement

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.