Old Mutual

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

DESCRIBE THE MAIN ACTIVITIES OF THE JOB (DESCRIPTION)

• Support prioritizing and planning work activities within the agile team.
• Participate in discovery/inception workshops to create a shared understanding of user needs and the potential technology solution required to deliver to these needs.
• Assist with the mapping user journeys to identify pain points or opportunities to improve the user experience.
• Work ahead of the team to get clarity on some (not all) requirements before the next iteration.
• Define problem or opportunity statement.
• Work in close collaboration with the PO to define and maintain the backlog.
• Facilitate requirement analysis through elicitation workshops.
• Decompose features into user stories and acceptance criteria.
• Utilise analytical skills to develop and refine user stories, backlogs etc.
• Create simple visualisations that the agile team can understand.
• Use basic process and flow diagrams related to the product/solution to see how users interact with the new feature in simple steps.
• Ability to define customer personas and draft customer journeys and empathy maps.
• Collaborate with cross-functional teams that comprises of product management, / UX, technology, support, testing and other subject matter experts to gather and analyse functional needs and user story requirements
• Actively participate in backlog grooming. Review and refine user stories through business interviews, workshops or procedures and map user stories ensuring they come together as a cohesive whole
• Work together as a team to deliver on the product backlog
• Assists and give input in the prioritization of user stories and acceptance criteria for optimal business value
• Support agile practices and encourage the improvement of service
• Participate in the various agile events such as sprint planning, backlog refinement, retrospectives, sprint review, daily stand-ups and PI planning.
• Provide subject matter proficiency in specific functional area(s) to the agile team
• Support showcasing stories to stakeholders.
• Provide input to the product owner with the creation of the product backlog
• Deliver artifacts using analysis techniques
• Timeously raise and highlight the impact of scope changes and potential trade-offs leading to impactful decision-making.
• Provide regular feedback by validating that the product meets the business goals.
• Collaborate with the rest of the agile team to ensure that stories are delivered effectively, and quality standards are adhered to
• Collaborate with developers, testers and user experience team to ensure that they are engaged ‘in the work’ to understand business context

Testing

• Ensure all testing protocols are adhered to
• Provide regular feedback by testing the deliverables against a user story’s acceptance criteria.
• Provide support and input into system testing activities including participating in the development of the testing approach, development of test cases as well as the creation of testing scenarios

MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

• Matric (minimum)
• BA / IT Qualification

Experience /Skills

• 1- 3 years BA experience in business or IT applications.
• Some knowledge and experience understanding end to end IT solution designs
• Exposure to ITIL principles/ functions across IT operational environment
• Business analysis knowledge and expertise
• Adaptable and be able to multitask
• Information gathering and probing skills
• Be structured and able to ability to work under pressure.
• Able to work independently as well as in an Agile team-oriented, collaborative environment
• Experience working in an Agile environment.
• Experience working with JIRA & Confluence, Visio, Miro, Draw.IO

ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)

• Bachelor’s Degree in Information Technology, Computer Science or equivalent.
• ITIL accredited (Foundation level).
• Banking and Financial Services experience.
• Exposure to diagramming and modelling techniques.
• Exposure to data analysis and reporting tools.

COMPETENCIES REQUIRED

• Strong organizational, analytical, and critical thinking skills.
• Planning and Prioritization.
• Problem Solving and decision-making skills.
• Oral & Written Communication skills
• Teamwork/Collaboration.
• Stakeholder / Relationship building skills.
• Information Technology Applications.
• Strong attention to detail.

Business Requirements Identification | INFORMATION TECHNOLOGY/DIGITAL | BUSINESS AND SYSTEMS ANALYSIS

Collect business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.

Feature Product and Solution Development | PRODUCT DEVELOPMENT | PRODUCT DEVELOPMENT

Contribute to the analysis and evaluation of complex features and user stories to ensure alignment with business goals and delivery priorities across multiple teams or workstreams. Supports defining the breakdown of epics into features, and features into user stories with clearly defined acceptance criteria, ensuring alignment with Program Increment planning cycles. Work closely with business and technical stakeholders to refine and shape product solutions

Agile Backlog Management | PROJECT AND PROGRAM MANAGEMENT | PROJECT/PROGRAM/PORTFOLIO MANAGEMENT

Review the backlog of work for a small project and reprioritize the work and deployment of project resources to reduce costs and increase the value of the work delivered to the business.

Business Case | GENERAL | ADVICE

Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.

Requirements Management | PROJECT AND PROGRAM MANAGEMENT | PROJECT/PROGRAM/PORTFOLIO MANAGEMENT

Identify, elicit, and document project/process requirements, using appropriate modeling technique, if required. Analyze requirements and validate with original users, eliminating confusion. Maintain documentation and traceability throughout project.

Analysis of "As Is" and "To Be" | INFORMATION TECHNOLOGY/DIGITAL | BUSINESS AND SYSTEMS ANALYSIS

Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

Documentation and Backup | INFORMATION TECHNOLOGY/DIGITAL | DATA MANAGEMENT

Create and maintain technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur.

Enterprise Business Analysis | PROJECT AND PROGRAM MANAGEMENT | PROJECT/PROGRAM/PORTFOLIO MANAGEMENT

Interpret the business need and identify solution recommendations to business problems at a business unit level.

Feasibility Studies | INFORMATION TECHNOLOGY/DIGITAL | BUSINESS AND SYSTEMS ANALYSIS

Contribute to and support feasibility studies from a technological and organizational perspective, and document findings.

Prototype Development | PRODUCT DEVELOPMENT | PRODUCT DEVELOPMENT

Coordinate and deliver prototype development projects

Testing | RESEARCH AND DEVELOPMENT | RESEARCH AND DEVELOPMENT

Develop product specifications and design test procedures and standards. Collaborate with testing teams to develop and validate test cases and ensure alignment with business requirements.

Continuous Improvement | GENERAL | INNOVATION

Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered. Foster Agile thinking by encouraging feedback loops within the team and continuously improving analysis and delivery practices.

The Feature Analyst II is responsible for translating moderately complex business

requirements into clear, actionable user stories and functional specifications.

Working with a level of autonomy, the incumbent facilitates the elicitation and

clarification of requirements through collaboration with business stakeholders and

agile delivery teams. This job contributes to the analysis and refinement of epics

and features, ensuring a shared understanding of the business value and the

intended user outcomes. It guides the definition of acceptance criteria, produces

relevant analysis artifacts, and supports the agile team throughout the delivery

cycle. This job applies analytical thinking and facilitation skills to ensure alignment

between business goals and technology solutions, while identifying opportunities to

continuously improve both user experience and product performance.

Skills

Agile Methodology, Business, Business Requirements, Collaboration, Requirements Analysis, Teamwork

Competencies

Education

Closing Date

17 June 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

Read Full Description