Rutgers University

Recruitment/Posting Title Lead Surgical Scheduler/Patient Liaison

Job Category Staff & Executive - Healthcare - Administrative Services

Department RWJ-Otolaryngology

Overview

New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Lead Surgical Scheduler/Patient Liaison for the department of Otolaryngology at the Robert Wood Johnson Medical School.

The primary purpose of the Lead Surgical Scheduler/Patient Liaison is to ensure that all office visits, surgeries in the OR, out-patient procedures are scheduled in an organized, efficient, and timely manner. In addition to scheduling, position is responsible for contacting insurance companies to obtain authorization prior to all procedures. Serves as a liaison between Vascular and Reconstructive surgery and all surgical divisions requiring vascular surgeons present during surgery, the hospital operating rooms, radiology, oncology, insurance companies, patients, and third party vendors whose equipment is required in the OR. Position requires interaction and competency in providing care to patients in all age categories.

Among the key duties of this position are the following:

• Performs all of the following duties in a professional manner which reflects the nature of Rutgers Robert Wood Johnson Medical School.
• Must be proficient in ICD-10 and CPT Vascular Surgery coding. Main liaison to the RWJUH OR staff to ensure that all instruments and appropriate staff/technicians are available in the OR.
• Must be proficient in the electronic medical record system. All acquired information relevant to each surgeon’s surgical schedule must be accurate and entered in a timely manner. Must organize and maintain the clinic and surgical schedules for physicians and physician assistants.
• Precertifies all OR cases and out-patient procedures. Ensures that all pre-certifications and authorizations are documented in EMR and that all relevant information is entered that complies with the patient’s insurance. Must work collaboratively with nursing staff and physicians to ensure all diagnostic coding is properly recorded. Provides pt estimates as needed.
• Maintains surgical procedure spreadsheet for payment reconciliation.
• Maintains knowledge of and participates in performance improvement activities.

FLSA Nonexempt

Grade 185

Salary Details

Minimum Salary 26.680

Mid Range Salary 27.180

Maximum Salary 28.000

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits
• Life insurance coverage
• Employee discounts programs

For detailed information on benefits and eligibility, please visit: http://uhr.rutgers.edu/benefits/benefits-overview.

Position Status Full Time

Working Hours (per week)

Standard Hours 40.00

Daily Work Shift Rotating

Work Arrangement

This position requires a fully on-site work arrangement.

Union Description Teamsters 97

Payroll Designation PeopleSoft

Seniority Unit

Terms of Appointment Staff - 12 month

Position Pension Eligibility PERS

Minimum Education and Experience

• Four (4) years of progressively more responsible clerical experience including receptionist and scheduling duties, plus at least two (2) years of surgical scheduling required.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Must be proficient in ICD-10 and CPT coding. Must have knowledge of Microsoft Office, specifically Word, Excel, and Outlook.
• Must be detail oriented and possess excellent interpersonal communication and organizational skills.
• Must be able to multi-task in a busy office environment.

Preferred Qualifications

Equipment Utilized

Physical Demands and Work Environment

• Physical Demands: Standing, sitting, walking, talking, or hearing. No special vision requirements. Ability to lift or exert up to 25 lbs.
• Work Environment: Busy office environment with moderate noise.

Special Conditions

Posting Number 25ST1288

Posting Open Date

Special Instructions to Applicants

Regional Campus Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus Downtown New Brunswick

City New Brunswick

State NJ

Location Details

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