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Scheduled Weekly Hours:

40

Position: Director | Business Operations

Reports to: Administrator/CEO

Location: This is a full time, on-site position in Boscobel, WI.

We’re seeking a Director of Business Operations to join our senior leadership team at Gundersen Boscobel Area Hospital and Clinics, which is undergoing a remarkable cultural transformation—where patient and employee satisfaction are at all-time highs.

Position Summary:

As Director of Business Operations, you will oversee a portfolio of departments including:

• Human Resources
• Employee Health Services
• Purchasing
• Environmental Services (EVS)
• Marketing
• Foundation
• Quality
• Infection Prevention

This role is all about leading people, fostering relationships, and removing barriers so your teams can thrive. You’ll directly supervise two managers and one contracted service, with a total downline of approximately 16–20 employees.

What you’ll do:

• Serve as a strategic partner on the senior leadership team, contributing to long-term planning and the development of new service lines.
• Cultivate strong relationships with internal teams and external stakeholders to support shared community events and initiatives.
• Act as a connector and advocate—supporting recruitment, enhancing employee engagement, and ensuring operational alignment with the hospital’s mission.
• Participate in administrative call rotation (~1 week/month), providing phone-based support and troubleshooting for staff.
• In partnership with medical and administrative leadership, lead in the following areas:
  • Organizational Strategy & Implementation: Recognize market trends, assess their impact, contribute to strategic planning, and ensure alignment and commitment across all areas of responsibility.
  • Fiscal Management: Ensure accountability and effective resource utilization through established operational and financial processes.
  • Human Resource Management: Select, develop, motivate, and retain a high-performing team using proven HR practices.
  • Excellence in Service & Clinical Quality: Drive seamless, high-quality patient care, safety, and exceptional service experiences.
  • Organizational Leadership: Model collaboration and integration across departments to achieve shared goals and inspire excellence.

What We’re Looking For

• Master’s degree in a related field.
• 5–7 years of experience leading system-level operations, ideally in healthcare.
• Experience in critical access hospitals (CAH) or within a larger health system is highly desirable.
• Proven ability to lead through influence, inspire teams, and drive cultural transformation.
• A forward-thinking mindset—able to anticipate future needs and opportunities.

What you’ll get:

• Competitive Benefits: Comprehensive package including medical, dental, pet insurance, and a generous retirement contribution
• Work-Life Balance: 24/7 Employee Assistance Program, generous PTO, and paid holidays
• Health & Wellness: Access to our Zen Room with massage chairs, corporate gym, yoga classes, and local gym discounts
• Professional Development: Tuition Investment Program (up to $2,000 per year), hundreds of internal courses, and our Career Development Center
• Diversity, Equity & Inclusion: Inclusive celebration program, Unconscious Bias Training, and Patient Care resources
• Additional Perks: Mobile data discounts and a 20-30% discount on Gundersen services not covered by insurance

Why Join Us?

We’ve reimagined our employee and patient experience, and the results speak for themselves. Our culture is rooted in empowerment, engagement, and excellence. People don’t just work here—they grow, thrive, and often find it hard to leave. If you’re ready to lead with heart, drive meaningful change, and be part of something truly special, we’d love to hear from you.

If you need assistance with any portion of the application or have questions about the position, please contact the recruiter listed below:

Primary Recruiter:

Kasey Kirschbaum

Recruiter Email Address:

kmkirsch@emplifyhealth.org

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer