Harman

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience.
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence.
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

Harman Automotive Services is looking for a Manager – Sales and Revenue Operations to join the Automotive Services Business Operations team. In this role, you would be positioned within the Sales ecosystem and acting as a Strategic partner who is responsible for improving efficiency, introducing and executing transformative programs, provide inputs which would be key to growth and profitability. In this role you would be collaborating with the Sales, Presales, Customer Success, Finance, and Delivery teams to participate in activities required for the smooth functioning of the overall sales function.

What You Will Do

• Managing the end-to-end Sales and Revenue Operations for a globally and functionally distributed Sales ecosystem, ensuring conventional governance of sales regimen and creative transformational methods to keep the sales engine humming.
• Provide actionable and strategic inputs on forecast, pipeline health, and risks ensuring that organizational goals are followed, and course corrections and interventions are not delayed.
• Participate in account plan reviews to understand Customer Success team’s account footprint strategy and provide recommendations and track metrics related to customer engagement, farming opportunities, and profitability.
• Partner with Sales, Presales, Customer Success, Sales Strategy, and Partnerships teams to become accountable for the governance of sales pipeline, current pursuits, demand velocity, account plan, strategic initiatives and demand planning for new and existing businesses.
• Ensuring Sales data processing, management, and hygiene and understanding the importance of managing a multi-tool, multi-source data gathering and information extraction system.
• Work closely with Finance, Business Leads and Engineering Delivery teams to influence profitability metrics and plan ramp-ups, ramp-downs, and workforce additions and regional expansions.
• Participate in Sales reviews and governance calls to close open actions and blockers for seamless execution of Sales function.
• Regular sync-ups, present data efficiently using various dashboards, with stakeholders from the Sales and Customer Success teams to help them take decisions and actions for profitable business and growth.
• Follow up and ensure key steps in the sales lifecycle business processes are actioned on time and within SLAs
• Manage a completion-based follow-up cadence with the functional step owners in different business processes.
• Publish weekly reports for business processes flagging progress, risks, and pending actions.
• Ensure data validation based on Harman standards for tools in the Harman Ecosystem.

What You Need to Be Successful

• 10-12+ years of experience within Sales or Revenue Operations within the Software Services Industry.
• Experience working Automotive Tier-1 or OEM companies or clients.
• Master’s degree in business administration preferably MBA.
• Knowledge of key processes of Sales and Revenue Operations Governance, Deal Tracking, Bid Management Lifecycle, Cost control, and Revenue Optimization.
• Excellent hands-on experience on using Salesforce tool.
• Proven business awareness or hands-on experience in
  • Working with Bid management teams with an understanding of the biding lifecycle.
  • Working with Customer Success, Farming, or Account Management teams understanding the sales lifecycle of existing businesses.
  • Working with New business or hunting teams understanding customer ecosystems and pipeline management.
  • Working with Partnerships and Strategy teams understanding and contributing to the overall Sales vision and strategy of the organization.
  • Working with Finance controlling teams understanding the commercial aspects of deal structuring and positioning.
  • Working with Delivery and Engineering teams understanding deal transition, resource planning, and ramp-up design for an opportunity from inception to kick-off.
• Expert in data analytics and representation with the ability to create data visualizations using Microsoft Excel for multi-source and multidimensional data.
• Proven experience in creating presentations related to Sales and Revenue Operations and a keen eye to map critical KPIs together to showcase the overall health of the Sales organization.
• Exceptional presentation skills and ability to create and deliver presentations to multiple business stakeholders.
• Creative problem-solver with the ability to work with a blank slate and inspire others.
• Excellent organizational and cross functional skills
• Strong verbal, written and presentation skills to have effective communication at all levels in the organization.

Bonus Points if You Have

• Experience in working within an Automotive OEM or Tier-1 supplier in the Automotive industry.
• Experience in using AI tools to maximize efficiency in Business Operations and Workforce Management

What Makes You Eligible

• Willingness to travel.
• Willingness to work in an office.
• Any offer of employment is conditioned upon the successful completion of a background investigation.

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.