The E-Commerce Operations Manager executes daily operations in eCommerce/retail channel. Achieve sales plan by optimizing the user experience and supply chain, ensuring cross-channel consistency and setting online strategies. This role closely collaborates cross functionally E-commerce sales and Operational business goals.
Responsibility:
- Working with TP company on E-com daily operations to achieve E-com and retail sales goal, including Tmall, JD, JDZY and Wechat store
- Set up Retail and E-com pricing strategy with the team.
- Close management of the supply chain, including warehouse and courier partners, to ensure smooth operations in all aspects of the customer journey
- Prepare daily and monthly sales reports and reporting materials
- Work closely with the Customer Service team to rectify any product or delivery issues to assure excellent customer service
- Work closely with internal teams such as finance and legal to provide the document to process their needs
- Ensure cross-channel consistency with external actors, from partners to the offline operations team and marketing teamRequirements:
- Bachelor degree or above, major in e-commerce, supply Chain and business is preferred.
- 5+ years of experience
- Knowledge of e-commerce such as Tmall, JD and WeChat store
- Some experience of supply chain or operations will be a plus
- Excellent excel skills and data analysis skills (ERP is a plus)
- Responsible, well-organized and attention to details
- Excellent written and spoken Chinese and English
- Candidate with retailer channel management experience will be considered as omnichannel operations manager
电商/新零售运营
负责同国内主流电商平台的日常运营，包括活动策划、促销方案商定、Listing优化及数据分析，价格策略，提升店铺流量、转化率和销售额。该职位负责跨职能部门紧密协作，协调电商销售和运营业务目标。
同TP公司合作，对接平台规则，结合市场趋势制定销售策略，分析竞品动态并针对性优化运营方案。
新零售业务整合，推动线上线下融合
优化供应链管理（如补货、采购、仓配等），提升的全渠道销售效率。
定期分析销售数据、用户行为及市场反馈，优化产品组合及用户体验。数据驱动与策略优化。
熟练运用Excel, 通过智能技术（如数据分析工具、AI推荐系统）提升运营精准度。
跨部门协调设计、客服、物流等团队，确保运营计划落地（如新品上市、促销活动执行）。
参与品牌推广项目，挖掘潜在商业机会，推动标杆案例打造。
岗位要求
本科及以上学历，电子商务、市场营销、国际贸易或英语相关专业优先。
5年以上电商或新零售运营经验，熟悉天猫，京东等平台规则及推广工具（如直通车、SEO）。
具备供应链管理经验.
数据敏感度高，熟练使用Excel、ERP系统及数据分析工具。
优秀的沟通能力，能独立谈判合作伙伴并管理跨区域团队。
中英语能力优秀，支持全球化业务沟通。
有新零售及零售渠道管理经验的，会被聘为新零售运营经理
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