Description & Requirements
Shape the future of defense with ManTech! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with ManTech!
ManTech seeks a motivated, career and customer-oriented Jira Administrator in Herndon, VA. This is an onsite position.
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Responsibilities include but are not limited to:
- Perform all steps, including requirements management, configuration, testing and deployment of financial system application Help Desk into Jira
- Implement, support and perform system administration for the Jira ticketing system
- Execute Tier 1 and 2 Help Desk activities including the following: Resetting passwords, creating/modifying/removing accounts, and receiving and answering calls/emails from system users
- Explaining and resolving Jira roles and rights issues
- Execute and maintain backups and patching tasks
- Desktop troubleshooting, desktop support, migration of IT equipment, and asset management of all IT components
- Initiate preventive maintenance, analyze system faults, troubleshoot, and run diagnostic tests on operating system and hardware to detect problems as well as be capable of repairing system/environment problems
- Support Jira add-ons (I.e. Confluence, Bit Bucket, Subversion, Zephyr)
Minimum Qualifications:
- 4+ years desktop support experience and Microsoft Server Experience
- 2+ years of experience directly supporting customers in a technical capacity
- 2+ years of experience with Jira
- Experience with Desktop, Desktop operating systems, and printing technologies
- Experience with Microsoft Windows Server
- IAT II Certification within 6 months of hire
Preferred Qualifications:
- Microsoft Server Certifications
- Linux experience
- Understanding of networking, TCP/IP, firewalls, switching and routing.
- Understanding of DoD IA security policies, controls, and documentation
Clearance Requirements:
- Active Secret Clearance Required
Physical Requirements:
- The person in this position must be able to remain in a stationary position 50% of the time.
- Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
ManTech International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with ManTech, please email us at careers@mantech.com and provide your name and contact information.
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