Description
Reconcile client demand for services with available resources.
Complete request for Mobile devices in ticketing systems Service Now Process
Ensure proper device assignment based on company guidance.
Document all transactions, device information and update systems accordingly.
Complete 100% of tickets assigned in queue before 5pm.
Inputting inventory data into Telecom Expense Management for maintaining organized records and reporting.
Assist in packing and shipping inventory as requested.
Creates inventory reports.
Perform soft wipes of devices, physical cleaning of device, quality checks and enter devices back into inventory for re-deployment of devices.
Following the instructions of the Inventory Manager / Supervisor.
Be available to customers, team members, and other departments of the organization via email, desk phone and instant messaging while on duty.
Maintain proper levels of stock (iPads, phones, etc.) Ensure devices ship on time,
Working with vendors (AT&T and Verizon) for new lines of service and modify existing wireless lines.
Creates documentation if requested
Record all support activities for proper measurement of work performed.
Track inventory, including manual cycle counts if needed
Provide expertise on support services when requested by peers and clients.
Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client’s Mobility support
Skills
mobile, support, iphone, android, tablet
Top Skills Details
mobile,support,iphone,android,tablet
Additional Skills & Qualifications
Must enjoy solving a wide variety of problems on a continual basis.
Skills and experiences with the use of technology in a business environment, including exposure to Service Desk Support.
Experience with customer service functions in mobile services; demonstrated exceptional organizational skills ability to ascertain the criticality of incoming requests.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Workplace Type
This is a fully onsite position in Waukegan,IL.
Application Deadline
This position is anticipated to close on Jun 26, 2025.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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