Description
The Tech Services Engineer is responsible for troubleshooting and resolving complex end-user computing issues, managing ticket fulfillment and resolution processes, and implementing automation solutions to improve efficiency. This role involves monitoring and optimizing end-user computing performance, leading incident response activities, and managing IAM tasks.
Essential Functions
1. Troubleshoot and resolve complex end-user computing issues.
2. Manage ticket fulfillment and resolution processes.
3. Implement automation solutions to improve efficiency.
4. Monitor and optimize end-user computing performance.
5. Communicate effectively with stakeholders to understand and meet their needs.
6. Lead incident response activities for end-user computing issues.
7. Manage IAM tasks such as role-based access control and user provisioning.
8. Administer and support Microsoft 365 services, including Exchange, SharePoint, and Teams.
9. Continue developing cloud skills through training and practical application in projects.
10. Implement platform integrations and automations between various cloud platforms.
Other Qualifications
CompTIA A+, Microsoft Certified Professional preferred
From Share Call:
o from scratch
o Help desk rotation – 60 calls/week
o End user facing
Skills
office 365, powershell scripting, bash scripting, troubleshooting, Process Automation, aws, customer service oriented
Additional Skills & Qualifications
CompTIA A+, Microsoft Certified Professional preferred
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Workplace Type
This is a fully onsite position in Greenwood Village,CO.
Application Deadline
This position is anticipated to close on Jun 21, 2025.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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