Mass General Brigham

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

• Reports to the Senior Director, MGB Anesthesiology.
• Leads administrative management of the MGH Pain Center, comprising ~16 providers and clinical / administrative support staff across multiple outpatient clinics and an inpatient service. Outpatient clinics include sites in Danvers, Salem, Nantucket, Waltham, and Martha’s Vineyard. Responsibilities under this scope includes day-to-day management of all operational aspects of the practice including:

o Patient scheduling, access, and front desk operations

o Staff scheduling and patient care scheduling matters

o Dashboards and analytics to track patient operations and institutional goals

o Billing operations including prior authorizations, revenue capture, etc.

o Pain Center facilities and care environment

o Direct management of >15 weekly staff members

o Partner with Division Chief on MD staff matters

o With department integration, may evolve to have cross-coverage responsibilities with BWH Pain Center.

• Manages / oversees the department’s faculty recruitment, credentialing, payer enrollment and onboarding operations.

o Directly manages the team of ~2 staff who manage the day-to-day of provider operations

o Maintains an integrated database of hires in progress to track the recruitment process and ensure the process moves along efficiently

o Directly leads certain aspects of the recruitment process and serves as back-up for team member functions

• The Senior Administrative Manager is a full-time onsite role based at MGH, with limited travel/presence at other MGB sites.
• Performs other related duties as assigned as well as manages integration or MGB cross-cutting projects.

Job Summary

Responsible for overseeing and enhancing the administrative operations of the hospital, ensuring the efficient management of resources, staff, and processes. This leadership role involves strategic planning, operational oversight, and the implementation of policies and procedures to support the hospital's mission and goals. This role also works closely with senior management to drive organizational effectiveness and ensure high-quality administrative support.

Does this position require Patient Care?

No

Essential Functions

• Develop and implement strategic administrative policies and procedures to improve efficiency and effectiveness.
• Oversee daily administrative operations, ensuring seamless coordination across departments.
• Manage the administrative support functions, including scheduling, correspondence, and record-keeping.
• Supervise, mentor, and support administrative staff, including hiring, training, and performance evaluations.
• Ensure compliance with healthcare regulations, hospital policies, and accreditation standards.
• Enhance patient and visitor experience by ensuring high standards of service in all administrative functions.

Qualifications

Education

• Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required
• Master's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?

• No

Experience

Administrative experience in a healthcare setting 5-7 years required and Experience in a management or leadership role 3-5 years required

Knowledge, Skills and Abilities

• Proven leadership and strategic management capabilities.
• Excellent organizational and problem-solving skills.
• Advanced proficiency in office software (e.g., Microsoft Office Suite) and electronic health records (EHR) systems.
• Exceptional communication, interpersonal, and negotiation skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong analytical skills and the ability to manage complex projects and initiatives.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

15 Parkman Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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