Hitachi America

Location:

Dubai, Dubai Emirate, United Arab Emirates

Job ID:

R0093678

Date Posted:

2025-06-12

Company Name:

HITACHI ENERGY L.L.C

Profession (Job Category):

Quality Management

Job Schedule:

Full time

Remote:

No

Job Description:

The opportunity

As Hub Quality & Continuous Improvement Manager in Middle East & Africa, you will manage the Quality & Continuous Improvement function within a versatile team at the center for the Green Transformation. Your responsibility will be to boost our Quality and Customer Satisfaction, with unwavering support from management. You will lead a small team but will rely on leveraging the rest of the organization for success.

How you'll make an impact

• Define and implement the Hub MEA Quality and CI strategy, including governance of Quality and CI function in line with business needs and directives.
• Act as an advocate for the Customer by ensuring the Voice of Customer is represented throughout the value chain.
• Manage the Quality Management System and coordinate the continuous improvement of our business processes.
• Accountable for maintaining and securing required Certifications in all units within scope.
• Establish process performance indicators, and ensures effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements.
• Analyze the process performance indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to the closure.
• Manage resolution of high-profile customer non-conformities. Protect and strengthen customer trust by effectively addressing feedback through corrective and preventive actions.
• Act as a Role Model and Change Agent for the behavior required to support a Quality Culture. Influence Senior Managers and Peers to ensure the correct thinking and decision making required to support the implementation and execution of Quality Strategies.
• Deploy and implement the Continuous Improvement Frame-
• work, Support prioritization and execution of portfolio of improvement projects aiming to improve quality, operational performance, and Customer satisfaction.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• You hold a master’s degree in an engineering field and have extensive experience from industry and expertise quality management.
• Prior experience of managing a multisite Quality Management System and leading an engineering organization through a certification process.
• Certification in related disciplines such as Lean, Six Sigma, Quality Auditing, etc.
• Demonstrated skills in running improvement events such as RCAs, Lean Action Workouts, Kaizen, and other change management events.
• Strong ability to influence and inspire through personal leadership.
• Effective communication and negotiation skills at all levels, from senior leadership to individual contributors and on a global basis with remote multicultural teams.
• Accustomed to prioritizing safety, integrity and quality, and inspiring others to do the same through demonstrated leadership.
• Proficiency in both spoken & written English language is required.

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