EverCommerce

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Sales Operations Manager to aid in the design, development, and execution of our metrics reporting and to help optimize sales process for the EverHealth Revenue Operations Team. The EverHealthTeam is currently comprised of five different solution segments (DrChrono, iSalus, CollaborateMD, Updox, and Charge Capture powered by MDTech) but the vision is to bring these different teams, processes, and policies together as One EverHealthTeam and this is a critical role that will help in the data and process phases of this plan. The portfolio of products include EHR, Practice Management, RCM services, practice communication tools, patient engagement tools, and mobile charge capture.

As a critical member of the EverHealth Revenue Operations team, the Sales Operations Manager is responsible for leading and driving the management of data and process for EverHealth Sales. The ideal candidate will have an in-depth understanding of sales metrics and a proven track record of data calculations and analysis. You can thrive in a fast-paced environment, are flexible and comfortable with changing priorities, can distill large amounts of information into simple concepts, and can build effective working relationships cross-functionally.

Responsibilities:

• Lead and optimize monthly sales commission calculations, ensuring accuracy, transparency, and timeliness.
• Own sales reporting within multiple CRM instances, ensuring accuracy and consistency across solution segments, as well as any non-CRM sales reporting
• Build reports and dashboards to surface insights on performance, pipeline health, conversion rates, and revenue trends.
• Analyze pipeline creation, lead source effectiveness, and funnel efficiency to inform strategy.
• Identify and implement enhancements to streamline workflows and increase rep productivity.
• Administrate sales tool tech stack, ensuring proper functioning and driving optimization efforts in support of sales reps and leadership
• Analyze, enable, and optimize the sales funnel and motion – Responsible for constructing sales processes in collaboration with leadership and ensuring documentation, education, and change management across the sales team.
• Partner with leadership to turn revenue and sales analytics into actionable strategies.

Skills and Experience needed for success in this role:

• Bachelor’s degree required
• Minimum 3 year of work experience in a relevant role, such as sales/business/revenue operations, sales analysis, pipeline strategy, or/or sales strategy, with preference towards experience at a SAAS company and/or healthcare technology company.
• Deep understanding of Excel is a requirement.
• Expert in both managing data and maintaining its integrity.
• Experience in lead funnel management and an understanding of sales funnel metrics.
• Strong analytical and problem-solving skills, with a data-first mindset.
• Excellent communication skills, capable of translating complex data into actionable insights for both technical and non-technical stakeholders.
• Highly organized and detail-oriented, with the ability to balance strategic thinking and tactical execution.
• Curious, adaptable, and self-motivated with a passion for continuous improvement and scaling systems.
• Expert-level Salesforce.com experience and related sales tech stack administration/management experience
• Advanced project management capabilities, leading multiple projects with multiple stakeholders under tight timelines
• Experience with sales commissions software i.e., CaptivateIQ, is a plus.

Where:

Remote, US

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States– if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation:

The target base compensation for this position is $80,000 to $115,000 USD per year in most US locations with additional variable commission plan earnings. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!