Andersen Corporation

Job Name:

CX Sr. Continuous Improvement Analyst – Pro & Homeowner Experience

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

At Andersen, we pride ourselves on our core values of Humility, Ownership, Meaningful connection, and Expertise - HOME. Headquartered in Bayport, Minnesota, Andersen Corporation is the largest window and door manufacturer in North America. We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too.

In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.

POSITION SUMMARY:

The objective of this role is to drive process improvements that span the Pro & Homeowner Experience in the CX organization.

The Pro & Homeowner Experience organization supports a wide variety of non-dealer customer audiences, inclusive of Architects, Builders, Contractors, and Homeowners.

POSITION PRIMARY RESPONSIBILITIES:

• Partners with senior organizational leaders and business users to lead the identification of areas of process improvement and recommends solutions through automation and applying lean concepts.
• Analyzes business processes, organizational structure, goals and procedures to identify and develop strategies to improve efficiency and cross-functional collaboration within the business.
• Proficient use of change management strategies for implementation.
• Creates cross-functional, detailed business requirements by partnering with the business and translates the requirement into functional specifications.
• Demonstrates proficiency in project management methodology by defining project requirements, identifying project milestones, tracking progress, resolving problems, communicating progress, and recommending actions. Leads the implementation of the identified solutions by performing system testing, providing end-user training, documentation and support as needed.
• Serves as a coach, guide, or mentor for other team members on project management methodology.
• Serves as an advocate for the customer and the organization within all initiatives.

POSITION QUALIFICATIONS AND SKILLS:

POSITION MUST HAVE QUALIFICATIONS:

• Bachelor’s degree or equivalent experience with 3-6 years’ experience preferred.
• Demonstrates knowledge and coaches’ others on lean tools and methodology for problem solving and continuous improvement including, 5 Y, PDCA, A3 thinking, DMAIC, process mapping, and waste elimination. Embraces a structured approach to manage projects. Develops realistic timetables; makes choices among competing priorities; efficiently manages multiple demands and eliminating unnecessary tasks.
• Builds strong working relationships with internal and/or external customers and provides peer-to-peer coaching and developmental feedback to others.
• Independently composes written or presented materials and proposals that convey information clearly and concisely. Presents compelling facts and reasoning in a manner that encourages others to act or embrace a point of view. Understands the financials of building a strong business case and the ability to build out Investment Return financials to incorporate into a business case.

POSITION NICE-TO-HAVE QUALIFICATIONS:

• Identifies unexpressed customer needs and potential products/services to meet those needs.
• Is self-sufficient and motivates to take action and grow and develop.
• Quick to recognize situations where change is needed and takes steps to implement change. Achieves desired outcome, even when faced with obstacles or delays.
• Facilitates cross functional teams including meetings, kaizen events, and projects.

COMPENSATION:

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $77,255 - $119,745/year. Job Grade 12C.

CULTURE AND BENEFITS:

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It’s also why we’re committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, dental, prescription, vision coverage
• Tax-advantaged accounts for healthcare expenses
• Life Insurance
• Paid Time Off, Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Dependent Care Flexible Spending Account
• Career Growth Planning & Nationwide Career Opportunities

PROFIT SHARING: In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

VISA SPONSORSHIP: At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.

EQUAL OPPORTUNITY EMPLOYER: Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact TACompliance@andersencorp.com.

We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.

Posting City:

Oak Park Heights, MN