Apex Systems

Job#: 2077986

Job Description:

THE OPPORTUNITY

As the Facilities Support Coordinator, you will contribute to overall success by receiving and responding to facility work orders that arrive primarily through the CMMS platform used for Facilities. The FSC responds to restaurants and Internal/External vendors via the CMMS, phone calls, and email. The FSC has a strong sense of urgency, attention to detail and great customer service skills.

WHAT YOU’LL DO

• Cultivate an environment of expedited service delivery and exceptional customer satisfaction, catering to the needs of managers and our dedicated Internal Facilities Team.
• Ensure adherence to swift response times in alignment with our Service Level Agreement, proactively addressing and efficiently processing work orders from the sites and both internal and external vendors.
• Thoroughly assess, evaluate, and if required, re-categorize work orders to optimize organizational efficiency.
• Initiate direct communication with restaurant managers when additional clarity is needed for work orders, offering insightful troubleshooting recommendations to swiftly resolve any issues.
• Champion adherence to rigorous standards within the Facilities Team, ensuring punctuality and effective management of multiple service queues.
• Identify and address any challenges or discrepancies arising within the work order tracking platform, ensuring seamless operations and unhindered progress.
• Provide comprehensive training to operations teams, equipping them with the proficiency to navigate the Computerized Maintenance Management System (CMMS) proficiently and execute work orders with optimal efficiency.
• Strategically schedule and coordinate activities such as Preventative Maintenance, Warranty service, and other essential services based on meticulous prioritization of issue severity and business impact.

WHAT YOU’LL BRING TO THE TABLE

• High school diploma or general education degree (GED) required.
• Preferred B.A./B.S. in related field; OR equivalent experience
• Flexibility to accommodate regular and non-traditional hours, including nights, weekends, and select holidays, as the Facility Support Team operates from 6:30 AM to 2:30 AM daily.
• Proven capability to manage a high volume of work orders and phone interactions on a daily basis.
• Demonstrate excellent customer service skills.
• Effective and efficient written and verbal communication skills with strong attention to detail, organization, and time management
• Possess the desire and ability to work collaboratively in a team environment
• Ability to work independently and efficiently.
• Proficient with us of a PC, along with MS Office Suite software
• Sense of urgency when completing multiple tasks or competing priorities
• Have a desire for continuous learning and self-improvement.
• Minimum typing speed of 40 words per minute
• Customer Service: 1 year preferred.
• Microsoft Office: 1 year preferred.
• Administrative: 1 year preferred.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.